KGCC Restaurants - Special Events Server

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Job Description

Kalispel Golf & Country Club (KGCC), owned and operated by the Kalispel Tribe of Indians in Washington State, is a premier destination offering exceptional dining and recreational experiences. The club is known for its commitment to quality service, community values, and adherence to regulatory standards set forth by the Kalispel Tribe and Washington State. New employees at KGCC are welcomed into a team-oriented environment that fosters growth, inclusivity, and professionalism. Working at KGCC means contributing to a vibrant community that values tradition and excellence in every aspect of its operations, from golf to hospitality. The club not only provides a scenic and rewarding environment for its patrons but also offers meaningful career opportunities for individuals passionate about hospitality and customer service. Employment at Kalispel Golf & Country Club is typically full-time with competitive compensation, reflecting the skills and dedication required for each role. The establishment takes pride in delivering high-quality service aligned with tribal regulations and cultural values, ensuring a respectful and enjoyable atmosphere for all guests.

The Server role at KGCC involves engaging directly with patrons in the restaurant dining room, delivering outstanding service aligned with the club's policies and state regulations. The server is responsible for greeting guests warmly, explaining menu specials in detail, taking and serving orders in the appropriate sequence, and ensuring guests have the best possible dining experience. Responsibilities also include handling cash accurately, using the POS system efficiently, maintaining cleanliness and stock at the workstation, and collaborating with team members to provide seamless service. A solid knowledge of wine and beverage options is essential, as is the ability to handle customer inquiries professionally. The position requires attentive, friendly, and proactive service, with a focus on creating a welcoming and enjoyable environment for all guests. Servers are also expected to participate in training sessions, complete side work, and assist with special projects as needed. This role demands physical stamina and flexibility to work various shifts, including nights, weekends, and holidays. Additional certifications, such as a Tribal Gaming License and Mandatory Alcohol Server Training (MAST), are required, along with health-related clearances like the Hepatitis A vaccination and a Washington State Food Handler Permit. Working at KGCC offers the chance to be part of a reputable organization that values teamwork, excellence, and customer satisfaction while supporting employee development and compliance with all regulatory requirements.

Job Requirements

Ability to obtain and maintain a Tribal Gaming License
Washington State Food Handler Permit within 14 days of start date
hepatitis A vaccination
mandatory Alcohol Server Training (MAST) certification
available and willing to work nights weekends and holidays as required

Job Qualifications

High school diploma or general education degree (GED) preferred
one to three months related experience and/or training helpful or equivalent combination of education and experience
experience working as a waiter/waitress preferred
must possess excellent customer relations and customer service skills
ability to handle cash and give proper change
skill in identifying and resolving problems under pressure conditions
ability to learn and operate the POS system

Job Duties

Ensures compliance with Kalispel Tribe of Indians Washington State Regulations and KGCC Policies and Procedures
use the POS system as trained
greet guests in a Kalispel friendly manner smiling and with an upbeat attitude
explain any specials in detail and mention what items appear most appealing that day
take their beverage and deliver while they are reviewing their menu choices
take food orders in the proper sequence by seat number
serve the orders women served first
clear all dishes and glassware from their table politely asking if they are finished
present the guest check explaining the process
collect payment from the guest and provide change when necessary
provide constant attentive and friendly service to all guests
educate the guests about the daily specials and answer any questions they may have
be knowledgeable about wine and be prepared to answer guest questions about wine pairing
communicate with your supervisor to resolve any guest questions in a timely manner
keep payments orderly and neat throughout your shift
sell beverages and alcohol beverages plus refill beverages
maintain assigned sections and workstations
assist other servers with all of the above to ensure total teamwork
complete all side work in a timely and satisfactory manner to ensure a clean neat work area with adequate supply level
maintain a clean and stocked server station
correctly perform all necessary paper and bookwork at shifts end
relay any complaints problems or positive remarks to shift supervisor
maintains confidential daily record keeping of tips
attend all training meetings
assist in other projects as directed
may be required to be a panelist for the Internal Review board Hearings
duties responsibilities requirements and expectations pertaining to this job are subject to change as needed