KGCC Restaurants - 1898 Guest Server Assistant

The Kalispel Tribe of Indians is a recognized sovereign nation dedicated to preserving its rich cultural heritage and providing exceptional opportunities for its members and the community. As an equal opportunity employer, the tribe promotes Indian preference in hiring, prioritizing Kalispel Tribal Members, their spouses, enrolled members of other Indian tribes, and then all other applicants. The tribe operates with a commitment to fairness, inclusion, and respect for all, fostering a positive work environment where every employee is valued. Kalispel Tribe of Indians employs thousands through various enterprises including hospitality, gaming, and community services, making it one of the prominent employers in the region.

Kalispel Hospitality is a vital part of the tribe's enterprises, emphasizing delivering outstanding service and creating welcoming environments for guests. The hospitality sector of the tribe operates primarily through Northern Quest Resort & Casino, where the goal is to provide an exceptional experience that reflects the warmth and pride of the Kalispel people. The core purpose here is centered on making people feel special while upholding core values such as taking pride in everything done, ensuring everyone feels welcome, and consistently choosing excellence every day.

The role within Kalispel Hospitality focuses on delivering extraordinary customer service in a fast-paced dining environment. The position includes responsibilities such as greeting guests with a warm smile, knowing and communicating daily and seasonal menu offerings, seating guests promptly using efficient systems, and handling guest inquiries and concerns with professionalism. The role also supports teamwork by communicating effectively with other guest service associates and assisting with food running, table resetting, and side work to maintain a clean and inviting dining area.

Employees in this position are expected to demonstrate excellent customer relations, problem-solving skills, and the ability to thrive under pressure, all while abiding by strict internal controls and compliance policies. Additionally, they must be flexible with scheduling, including working nights, weekends, and holidays as required for business needs. The work environment encourages continuous learning through attending training meetings and participating in internal review hearings when necessary.

This is an at-will employment opportunity for individuals who are at least 18 years old, possess or can obtain required certifications such as the Washington State Mandatory Alcohol Server Training Certification, and hold a valid health card with Hepatitis A vaccination. The role is physically demanding, requiring the ability to lift and move objects, stand or sit for prolonged periods, and perform repetitive motions with the wrists and hands.

Overall, this position offers individuals a chance to be part of a respected tribal community that values its members, employees, and guests. Working at Kalispel Hospitality is not just about fulfilling job duties but about embodying the spirit of hospitality, cultural respect, and service excellence. Successful candidates will have a rewarding experience contributing to a positive work culture while advancing their skills in the hospitality industry.