Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
KFC Yum! Center, operated by Legends Global, is a premier multi-use entertainment venue located in Louisville, Kentucky. Renowned for hosting an impressive array of world-class events, the KFC Yum! Center offers concerts, family shows, sporting events, and various special events. The venue is acclaimed for its commitment to providing a clean, safe environment and ensuring an outstanding guest entertainment experience characterized by both satisfaction and safety. This facility stands out not only for the diverse entertainment options it offers but also for its dedication to operational excellence and superior customer service.
Legends Global, the operator of the KFC Yum! Center, is a global leader in venue management and live entertainment. With offices on five continents, the company leverages an extensive international network of venues, a portfolio of dynamic sports and music brands, and advanced ticketing and content distribution platforms. Through these resources, Legends Global creates innovative and compelling live sports and entertainment experiences that inspire athletes, teams, artists, and fans alike. The company is known for its integrated entertainment districts and its commitment to delivering exceptional live events worldwide.
The Event & Guest Services Manager role at the KFC Yum! Center is a critical position responsible for planning, coordinating, and executing a wide variety of events including concerts, athletic competitions, family-oriented shows, conventions, and corporate functions. This role acts as the venue's primary on-site point of contact to ensure each event runs smoothly and successfully. The manager's duties include overseeing multiple departments, coordinating staff scheduling and communications, and ensuring readiness and compliance with venue rules and safety standards.
In addition to logistical management, the Event & Guest Services Manager collaborates closely with various stakeholders such as the University of Louisville for NCAA game preparations, finance teams for budgeting, and production teams for event layout and implementation planning. The position requires proactive problem solving to address and resolve any issues that arise during events, guaranteeing an excellent service experience for clients and guests.
This is a high-responsibility position that demands exceptional organizational skills and the ability to manage several projects and priorities simultaneously. Effective communication, leadership, and conflict resolution are essential, as the manager also serves as an escalation point for guest inquiries and concerns. With requirements that include flexible availability to work multiple shifts, long hours, weekends, and holidays as needed, this role is suited for an individual prepared to engage in dynamic and fast-paced event environments.
The Event & Guest Services Manager contributes significantly to maintaining the venue’s reputation for excellence by enforcing security policies, handling sensitive information with discretion, and providing training and guidance to guest services and security teams. The manager’s role is essential in delivering seamless, world-class entertainment experiences that reflect the standards and values upheld by both the KFC Yum! Center and Legends Global.
Legends Global, the operator of the KFC Yum! Center, is a global leader in venue management and live entertainment. With offices on five continents, the company leverages an extensive international network of venues, a portfolio of dynamic sports and music brands, and advanced ticketing and content distribution platforms. Through these resources, Legends Global creates innovative and compelling live sports and entertainment experiences that inspire athletes, teams, artists, and fans alike. The company is known for its integrated entertainment districts and its commitment to delivering exceptional live events worldwide.
The Event & Guest Services Manager role at the KFC Yum! Center is a critical position responsible for planning, coordinating, and executing a wide variety of events including concerts, athletic competitions, family-oriented shows, conventions, and corporate functions. This role acts as the venue's primary on-site point of contact to ensure each event runs smoothly and successfully. The manager's duties include overseeing multiple departments, coordinating staff scheduling and communications, and ensuring readiness and compliance with venue rules and safety standards.
In addition to logistical management, the Event & Guest Services Manager collaborates closely with various stakeholders such as the University of Louisville for NCAA game preparations, finance teams for budgeting, and production teams for event layout and implementation planning. The position requires proactive problem solving to address and resolve any issues that arise during events, guaranteeing an excellent service experience for clients and guests.
This is a high-responsibility position that demands exceptional organizational skills and the ability to manage several projects and priorities simultaneously. Effective communication, leadership, and conflict resolution are essential, as the manager also serves as an escalation point for guest inquiries and concerns. With requirements that include flexible availability to work multiple shifts, long hours, weekends, and holidays as needed, this role is suited for an individual prepared to engage in dynamic and fast-paced event environments.
The Event & Guest Services Manager contributes significantly to maintaining the venue’s reputation for excellence by enforcing security policies, handling sensitive information with discretion, and providing training and guidance to guest services and security teams. The manager’s role is essential in delivering seamless, world-class entertainment experiences that reflect the standards and values upheld by both the KFC Yum! Center and Legends Global.
Job Requirements
- Must hold a BA/BS degree
- Minimum of 5 years related experience
- Must be highly organized
- Ability to manage multiple projects simultaneously
- Strong leadership and communication skills
- Must handle sensitive and confidential information
- Must be able to work multiple shifts, long hours, weekends, and holidays
- Ability to move quickly throughout the arena
Job Qualifications
- BA/BS degree
- Five or more years of related work experience
- Excellent leadership skills
- Strong problem-solving abilities
- Effective communication skills
- Ability to handle sensitive and confidential information
- Proven organizational skills
- Experience in event management or guest services
Job Duties
- Serve as primary on-site point of contact to ensure successful event execution
- Develop understanding and coordinate among departmental policies and procedures
- Communicate with departments to inform staff of event needs
- Develop and update production notes and schedules
- Patrol and inspect the venue to ensure readiness and take corrective action
- Manage issues during events to maintain excellent client service
- Enforce venue rules, policies, and contractual obligations
- Collaborate with University of Louisville for NCAA game planning
- Work with Box Office and production teams on event layout
- Collaborate with finance to prepare cost estimates
- Compile and review management reports following events
- Coordinate first aid staffing with providers
- Create and submit staffing plans for guest services and security
- Serve as escalation point for guest inquiries, concerns, and complaints
- Enforce venue security policies and document incidents
- Provide training and guidance to guest services and security staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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