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KFC General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Career development opportunities
performance bonuses

Job Description

KFC is one of the world's most recognizable fast-food brands, renowned for its signature fried chicken and commitment to quality and customer satisfaction. As a global restaurant chain, KFC operates with a deep-rooted heritage and passion for feeding the world while enhancing the overall dining experience by serving meals with genuine southern hospitality. This approach ensures customers leave not only satisfied with their food but also with a memorable positive impression of the service and atmosphere.

The Restaurant General Manager role at KFC offers a unique career opportunity for those who thrive in dynamic, fast-paced environments and are passionate about leadership, team-building, and delivering exceptional customer service. This position is not just another management role; it entrusts you with the responsibility and privilege of managing a business generating over $1 million in sales, making your decisions and leadership crucial to the restaurant's success. Your primary objective as a General Manager will be to foster a motivating and inclusive workplace culture that encourages teamwork and high performance. By leading your team effectively, you will ensure the restaurant consistently delivers great-tasting chicken and outstanding customer experiences that keep guests coming back.

Working as a Restaurant General Manager at KFC means more than just overseeing operations. You will be a key figure in shaping the customer journey, driving sales growth, and maintaining operational excellence. The position offers extensive training to equip you with the tools and knowledge needed to succeed; however, it calls for natural leadership qualities, high personal standards, and a genuine passion for hospitality to truly excel. KFC values energetic, honest, and motivational individuals who love tackling challenges and can keep the team inspired day after day.

Additionally, the role provides a great platform for career advancement within a respected and globally known brand. The ability to grow your professional skill set while managing a high-revenue business makes this an attractive opportunity for aspiring leaders in the restaurant industry. Moreover, you’ll be rewarded significantly for exceptional performance, reflecting the value KFC places on strong management.

It’s important to understand that this particular position is with a KFC restaurant that is independently owned and operated by a franchisee. As such, while KFC provides overall brand standards and training, the hiring and employment relationship will be directly managed by the franchise owner. This means the franchisee will make all hiring decisions and be your direct employer, responsible for employment-related matters. This structure allows for a personalized approach to team management and operational strategies specific to that restaurant's needs.

Job Requirements

  • at least 18 years old
  • valid driver’s license
  • reliable transportation
  • ability to work flexible hours including weekends and holidays
  • a natural leader with a passion for hospitality
  • strong desire to learn and grow professionally
  • honest, energetic, motivational and fun personality

Job Qualifications

  • high school diploma or equivalent
  • previous experience in restaurant management or a leadership role
  • strong leadership and team-building skills
  • excellent communication and interpersonal abilities
  • ability to work under pressure in a fast-paced environment
  • basic understanding of financial and operational metrics
  • customer-focused mindset

Job Duties

  • lead and inspire the restaurant team to achieve business goals
  • manage daily restaurant operations to ensure excellent customer service and food quality
  • develop and coach team members to enhance performance and job satisfaction
  • control expenses and manage budgets effectively to maximize profitability
  • maintain high standards of cleanliness, safety, and food compliance
  • recruit, interview, and onboard new team members
  • create a positive work environment that reflects the company culture

Job Criteria

Experience

Mid Level (3-7 years)


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