Key Restaurant Supervisor

Lakeland, FL, USA|

Job Overview

Compensation

Salary

Range $39,900.00 - $56,200.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

401(k) Plan

performance bonuses

Training and development programs

team events

Job Description

Walking Tall Brands operates Walk-On's Sports Bistreaux, a popular and fast-growing restaurant chain known for its casual, sports-themed dining experience. With a focus on delivering exceptional guest experiences in a fun, energetic atmosphere, Walk-On's Sports Bistreaux has established itself as a community favorite in many locations. The company prides itself on high operating standards, superior hospitality, and a culture of teamwork and positivity that promotes both employee development and customer satisfaction. As a part of the food service industry, Walk-On's combines quality American-style cuisine with a vibrant bar scene, catering to both families and sports enthusiasts alike. This atmosphere fosters not only memorable dining experiences but also career growth opportunities for its team members, making it a desirable employer within the restaurant sector.

The Key Restaurant Supervisor role at Walk-On's Sports Bistreaux is crucial in supporting management operations while leading the Front of House (FOH) team. This position requires an individual who excels in a high-volume, food-focused restaurant environment. The Key Restaurant Supervisor is expected to bring detailed knowledge of company systems and standards along with expertise in guest hospitality, team management, and leadership. This role involves managing shifts, overseeing staffing, conducting training, enforcing standards, and driving sales through effective promotional activities. The Key Restaurant Supervisor is also actively involved in performing non-supervisory roles such as hosting, serving, or bartending when necessary, setting a strong example for the team.

This position is designed to cultivate a positive, fun, and productive workplace where teamwork, recognition, and a winning mentality are emphasized. The Key Restaurant Supervisor motivates, coaches, develops, and inspires staff, ensuring each guest enjoys a memorable experience. The role demands a commitment to safety, quality, and regulatory compliance, alongside managing labor and inventory costs to maximize profitability. Candidates who excel in this role have opportunities to expand their responsibilities and potentially advance into salaried management positions. The multifaceted nature of this job is ideal for individuals who thrive in dynamic, fast-paced restaurant settings and who are dedicated to delivering outstanding customer service while cultivating a cohesive team environment.

Job Requirements

You must have at least 4 years of full-service restaurant experience in a high-volume restaurant, and some supervisory experience is preferred
Solid track record of success in previous assignments demonstrating upward career tracking
Strong communication and leadership skills
Ability to work as a team with management staff and employees

Job Qualifications

Experience in managing front of house operations
Knowledge of food safety and sanitation standards
Ability to lead and motivate a team
Strong interpersonal and communication skills
Proven ability to handle multiple tasks in a fast-paced environment
Understanding of sales and profitability metrics
Familiarity with scheduling and labor cost control
Commitment to providing excellent guest experiences

Job Duties

Supervises FOH operations part-time and works other Server, Host, and Bartender shifts as trained and designated by the management team
Leads by example while performing nonsupervisory roles like Host, Server, Go, or Bartender positions by exceeding the highest standards of those positions
Ensure proper team member staffing levels for each shift following company guidelines
Manages FOH team members, including scheduling, performance feedback, and discipline with the help of a salaried manager
Is responsible for supporting ongoing training and professional development of all team members, focusing on the FOH team
Effectively communicates with the management team to ensure Walk-On's service standards without issue
Drives daily, weekly, monthly, and quarterly sales goals through internal incentives
Recognizes accomplishments and creates a performance-based workplace where WINNING is standard
Works with LSMs to develop and implement in-store marketing and advertising programs
Effectively builds trust with all team members by creating a fun work environment supported by positive reinforcement
Responsible for adhering to Walk-On's systems and standards to increase production and productivity
Coaches Walk-On's hospitality standards to ensure each guest has a memorable "Game Day" experience
Celebrates the wins with the team creating an energetic and supportive work environment
Ensures guest satisfaction by monitoring food quality and service standards through guest interactions
Responsible for all ATC, local, and state government requirements and regulations
Responsible for assisting managers in validating that all FOH team members have all necessary permits for BWL service (ATC/ABO/Bar Card)
Maintains a safe, secure, and healthy facility by adhering to Walk-Ons/Ecosure safety and sanitation guidelines
Responsible for demonstrating the Walk-On's identity in appearance, demeanor, values, and ethics as outlined in the Walk-On's Manager Code of Conduct
Responsible for driving profitability in the FOH by controlling labor, being aware of sales goals, and minimizing waste
Responsible for leading by example, ensuring the team before self-mentality is maintained at all levels
Responsible for setting the standard in both work ethic and attitude
Hold him or herself and the team accountable for all wins and losses
Responsible for contributing thoughtful and impactful input to weekly manager meetings and completing notes in ShiftNotes when working Key Supervisor Shifts
Is an expert and is aware of all current metrics of sales, profitability, COGs, labor, and other costs
Any other duties as assigned by your supervisor