Key Hourly Manager

Duffy's is a renowned casual dining restaurant chain known for its welcoming atmosphere, quality food, and exceptional customer service. As a key player in the hospitality industry, Duffy's prides itself on maintaining high brand standards, ensuring both guest satisfaction and operational excellence across all its locations. With a commitment to fostering a positive work environment and delivering memorable dining experiences, Duffy's has established itself as a favorite destination for families, friends, and individuals looking to enjoy great food in a friendly setting. The company emphasizes teamwork, professionalism, and continuous improvement, providing employees with opportunities for growth and development within a reputable and expanding organization.

The Key Hourly position at Duffy's is a critical role that supports the seamless operation of the restaurant in the absence of the salaried Manager. This role demands a proactive and reliable individual who can uphold the brand's high standards related to customer service, health and safety, and financial performance. Key Hourly employees monitor all aspects of restaurant operations, including employee job performance, food and labor costs, equipment functionality, and the overall quality of food and beverage preparation and presentation. They play a vital role in maintaining efficient restaurant workflows, managing cash transactions accurately, and ensuring compliance with company policies.

Individuals in this role utilize data analysis to make informed operational decisions, lead sales and marketing initiatives, and provide prompt and accurate information to guests. Additionally, they prepare staff schedules, monitor team performance, and document events meticulously to support the management team. The role requires familiarity with computer software including MS Office and computerized cash registers, as well as flexibility to perform various duties across different restaurant positions such as server, expediter, bartender, line cook, dishwasher, busser, or food runner.

Success in this position requires strong leadership skills, attention to detail, and excellent interpersonal abilities to maintain a positive and professional atmosphere among coworkers and customers. Knowledge of Duffy's MVP Program is also essential. The Key Hourly role demands physical stamina and the ability to multitask in a fast-paced, dynamic environment where adaptability and stress tolerance are crucial. The company values integrity, cooperation, and a genuine concern for others, making this position ideal for individuals who thrive in team-oriented settings and are committed to enhancing the overall guest experience at Duffy's.