Key Hourly Manager

Duffy's is a well-established restaurant brand known for its commitment to high-quality food, excellent customer service, and a welcoming dining experience. As a reputable dining establishment, Duffy's embodies a strong brand identity that emphasizes consistency, operational excellence, and guest satisfaction in every location. At Duffy's, the goal is to create an atmosphere where guests feel valued and enjoy memorable meals in a comfortable setting. The restaurant operates with precise standards relating to food preparation, safety protocols, employee conduct, and financial management to maintain the brand's longstanding reputation.

This Key Hourly position plays a critical leadership role within the restaurant, reporting directly to the General Manager or Regional Manager. In the absence of the salaried manager, the Key Hourly individual ensures strict adherence to Duffy's brand standards, employment policies, health and safety regulations, and financial performance benchmarks to uphold operational excellence. The position requires vigilance in overseeing all aspects of restaurant operations, including monitoring food quality, employee job performance, labor and food costs, and customer service activities. This role acts as the hands-on leadership presence on the floor, setting standards for service and efficiency.

The individual in this role will be responsible for managing restaurant conditions to deliver an exceptional guest experience, including supervising preparation and presentation of food and beverages, cashier functions such as cash transactions and comps, and overseeing the use of operational equipment. Additionally, the Key Hourly will drive operational decisions based on data analysis, manage organizational projects or services, and engage in sales and marketing activities to support the restaurant's success. Other key responsibilities include preparing staff work assignments, monitoring team performance, and maintaining positive communication with guests and coworkers alike.

This position demands a versatile individual who can also step into various operational roles such as server, expediter, bartender, line cook, dishwasher, busser, or food runner whenever necessary to maintain smooth workflow. Proficiency in computer software, including MS Office and computerized cash registers, is essential for documentation and reporting responsibilities, such as logging events and managing the manager’s log.

The Key Hourly role at Duffy's is ideal for someone who thrives in a fast-paced environment, values teamwork, and is dedicated to maintaining high operational standards. Candidates must demonstrate strong interpersonal skills, leadership qualities, and a thorough understanding of the MVP Program to effectively motivate and manage the team. The position requires physical stamina to stand and move for extended periods and the ability to handle multiple tasks simultaneously while maintaining attention to detail and a professional demeanor.

Overall, this role is pivotal to ensuring that every customer interaction aligns with Duffy's brand promise and operational guidelines, thus driving customer loyalty and business success.