Key Hourly Manager

Duffy's is a well-established restaurant known for its commitment to high-quality food and exceptional guest experiences. The company has built a strong reputation by adhering to its brand standards, maintaining a welcoming environment, and ensuring efficient operations. As part of a dynamic team, Duffy's focuses on operational excellence, customer satisfaction, and employee engagement to uphold the restaurant's prestigious image in the competitive food service industry. Duffy's primarily operates as a full-service restaurant, catering to a diverse clientele with an emphasis on quality, service, and consistency.

The Key Hourly role at Duffy's is a pivotal position designed to support the management team by ensuring smooth daily operations in the absence of the salaried Manager. Reporting directly to the General Manager or Regional Manager, this role is responsible for overseeing critical aspects such as employee performance, food and labor costs, and guest satisfaction. This position demands a hands-on approach, requiring the Key Hourly to be versatile and ready to perform various roles as needed, including server, expediter, bartender, line cook, dishwasher, busser, or food runner.

The Key Hourly acts as a key leader on the floor, directly contributing to operational decisions, maintaining adherence to health and safety standards, and ensuring financial targets are met. With a strong emphasis on managing cash transactions accurately and monitoring food and beverage preparation and service, this role is essential to sustaining the high standards expected by Duffy's patrons. The individual must possess excellent communication skills, a positive demeanor, and the ability to handle stressful situations calmly and effectively.

Additionally, the Key Hourly is responsible for coordinating staff schedules and assignments, monitoring performance, and providing basic information to guests to enhance their overall experience. Proficiency in computer operations, including MS Office and the restaurant's computerized cash register systems, is required to manage administrative tasks efficiently. Knowledge and participation in Duffy's MVP Program, a loyalty initiative, are also integral to the role.

Beyond the operational duties, the Key Hourly is expected to demonstrate dependability, initiative, adaptability, stress tolerance, attention to detail, and strong interpersonal skills. The ability to cooperate with team members and maintain a professional attitude at all times is vital to fostering a collaborative work environment. This role demands not only physical stamina due to extended periods of standing and active movement but also mental agility to multitask and make quick decisions under pressure.

In summary, the Key Hourly position at Duffy's is a challenging yet rewarding opportunity for those seeking to advance their career in restaurant management. It offers valuable experience in leadership, operations, and customer service within a reputable dining establishment. The role’s essential functions encompass a range of physical and cognitive demands, underscoring the need for a well-rounded, motivated individual ready to contribute significantly during each shift.