Key Hourly Manager

Duffy's is a well-established restaurant chain known for its casual dining atmosphere and commitment to delivering high-quality food and exceptional customer service. The brand prides itself on creating a welcoming environment where guests can enjoy a variety of delicious meals while experiencing friendly and efficient service. Operating multiple locations with consistent standards, Duffy's emphasizes employee development, customer satisfaction, and operational excellence. The company values dependability, integrity, and teamwork among its staff and is dedicated to maintaining a safe and productive workplace for both employees and customers.

The Key Hourly position at Duffy's is a crucial leadership role that reports directly to the General Manager or Regional Manager. This role assumes responsibility in the absence of the salaried Manager, ensuring that all aspects of the restaurant operate smoothly and efficiently while upholding Duffy's brand standards. The Key Hourly ensures compliance with employment policies, health and safety regulations, and financial performance targets. This position requires a hands-on leader who can monitor restaurant operations, manage staff performance, and make operational decisions that align with company goals. The Key Hourly plays a vital role in maintaining high standards for food quality, service, and cleanliness while fostering a positive work environment. With a blend of supervisory duties and potential to perform frontline tasks such as serving, bartending, or food preparation, this role demands flexibility, strong communication skills, and the ability to handle high-stress situations calmly and effectively. The position typically involves standing for long periods, multitasking various activities, and being physically active during shifts that may include days, nights, weekends, and holidays. Candidates for this role should demonstrate reliability, initiative, adaptability, and cooperation, alongside technical skills such as computer proficiency with MS Office and cash register operation. Strong knowledge of Duffy's MVP Program is also essential. Overall, the Key Hourly is a pivotal team member who contributes to the restaurant's success by ensuring guest satisfaction and operational efficiency while supporting the management team.