Key Holder/Barista (Part-Time) @ Sheraton Vistana Resort

This Keyholder / Barista role is offered within a dynamic retail café environment where delivering exceptional guest experiences is paramount. The establishment operates as a hybrid between a retail store and a café, providing high-quality beverages alongside a selection of merchandise. This position is crucial to the daily operational flow of the store, requiring a blend of customer service, beverage preparation, sales, and store management skills. As a Keyholder / Barista, you will be entrusted not only with crafting specialty coffees and beverages but also with supporting operational tasks such as opening and closing the store, handling transactions, and maintaining visual merchandising standards. This company values a fast-paced, service-oriented mindset and fosters a collaborative team environment geared toward meeting sales targets and exceeding guest expectations. The employment type is typically part-time or full-time, with shifts covering mornings, evenings, weekends, and holidays to ensure consistent service and operational coverage.

In your role as a Keyholder / Barista, you will be a key player in shaping the customer experience by promptly greeting guests, engaging them with personalized recommendations, and ensuring every interaction is positive and memorable. Your responsibilities will extend beyond making beverages, including suggestive selling to enhance sales, educating guests about product offerings, and maintaining knowledge of store promotions and key performance indicators (KPIs). You will also handle the Point of Sale (POS) system efficiently, process various types of payments, and carefully manage daily waste records to optimize operational efficiency. Adherence to food safety standards and cleanliness to maintain a safe and welcoming environment is essential. Moreover, your attention to security risks and compliance with company policies, local health guidelines, and legal requirements supports the protection of both guests and company assets. Collaborative teamwork is at the heart of this role, where supporting leadership and fostering a positive workplace culture contribute directly to the store’s overall success. This position offers an excellent opportunity for individuals who are passionate about coffee, retail, and customer service, with prospects for growth and skill development within a reputable company embracing high service standards and operational excellence.