
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.40 - $17.90
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
associate discount
Employee assistance program
Smoking cessation programs
Bereavement leave
401(k) with associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
Credit union membership
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
health care flexible spending account
Life insurance
short term disability
long term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance
Job Description
TJX Companies is a leading global off-price retailer known for its dynamic and diverse retail brands including HomeGoods, TJ Maxx, Marshalls, Homesense, Sierra, Winners, and TK Maxx. As a Fortune 100 company, TJX has established a robust presence with its four global Home Offices, numerous Distribution Centers, and thousands of retail stores worldwide. The company prides itself on fostering a collaborative and inclusive culture that embraces diversity and provides significant opportunities for professional growth and career advancement. Employees at TJX benefit from a supportive work environment that prioritizes personal development alongside business success. With a commitment to integrity and innovation, TJX is a desirable employer in the retail industry, offering competitive salaries and a comprehensive benefits package.
The Key Carrier role at HomeGoods offers a unique opportunity to step into a leadership position within the retail store team. This role is an enhanced extension of the Coordinator position and involves a balance of responsibilities that ensure smooth store operations and exceptional customer service. The Key Carrier alternates between performing standard Coordinator duties and taking on elevated responsibilities such as acting as Manager on Duty, which includes overseeing store activities, prioritizing team tasks, and maintaining adherence to company policies. This position requires open availability with flexibility for nights and weekends to meet varying store needs. As a role model, the Key Carrier exemplifies outstanding customer service and fosters a culture of honesty, integrity, and confidentiality. They play an essential role in coaching associates, managing store coverage, and ensuring compliance with operational procedures and labor laws. The successful candidate will be adept at multitasking in a fast-paced retail environment and will contribute towards store goals such as shrink reduction and safety awareness. This position is ideal for individuals seeking to develop their leadership capabilities within a supportive and growth-oriented company.
The Key Carrier role at HomeGoods offers a unique opportunity to step into a leadership position within the retail store team. This role is an enhanced extension of the Coordinator position and involves a balance of responsibilities that ensure smooth store operations and exceptional customer service. The Key Carrier alternates between performing standard Coordinator duties and taking on elevated responsibilities such as acting as Manager on Duty, which includes overseeing store activities, prioritizing team tasks, and maintaining adherence to company policies. This position requires open availability with flexibility for nights and weekends to meet varying store needs. As a role model, the Key Carrier exemplifies outstanding customer service and fosters a culture of honesty, integrity, and confidentiality. They play an essential role in coaching associates, managing store coverage, and ensuring compliance with operational procedures and labor laws. The successful candidate will be adept at multitasking in a fast-paced retail environment and will contribute towards store goals such as shrink reduction and safety awareness. This position is ideal for individuals seeking to develop their leadership capabilities within a supportive and growth-oriented company.
Job Requirements
- able to work a flexible schedule including nights and weekends
- team player working effectively with peers and supervisors
- able to respond appropriately to changes in direction or unexpected situations
- knowledge of company standard software, systems and procedures
- knowledge of merchandise flow in stores
- proven problem solving skills
- able to effectively coach, delegate and follow-up on multiple people/tasks
- able to act quickly under challenging circumstances
- capable of multi-tasking
- superior communication and organizational skills with attention to detail
- 1 year retail experience
- 6 months leadership experience
Job Qualifications
- 1 year retail experience
- 6 months leadership experience
- knowledge of company standard software, systems and procedures
- knowledge of merchandise flow in stores
- proven problem solving skills
- ability to effectively coach, delegate and follow-up on multiple people/tasks
- ability to act quickly under challenging circumstances
- capable of multi-tasking
- superior communication and organizational skills with attention to detail
- able to work a flexible schedule including nights and weekends
- team player working effectively with peers and supervisors
Job Duties
- Creates a positive internal and external customer experience
- promotes a culture of honesty and integrity
- maintains confidentiality
- acts as manager on duty adhering to company policy and procedure
- ensures store team performs tasks and activities in accordance with store plan
- prioritizes as needed
- addresses immediate customer service issues and provides appropriate coaching to associates
- exercises discretion regarding customer service policies to satisfy customers
- maintains accurate associate coverage in service areas for a positive customer experience
- ensures associates adhere to all operational procedures
- ensures opening and closing procedures are executed according to company guidelines
- communicates accurately and effectively with management and associates when setting and addressing priorities
- provides progress updates
- provides and accepts recognition and constructive feedback
- provides feedback, recognition and coaching to associates
- partners with management on associate training needs to increase effectiveness
- ensures adherence to all labor laws, policies, and procedures
- promotes credit and loyalty programs
- supports and participates in shrink reduction goals and programs
- promotes safety awareness and maintains a safe environment
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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