Job Overview
Benefits
five day work week
Paid vacation
Health Insurance
Dental Insurance
401k plan
shift meals
Paid Time Off
Job Description
Flanigan's is a popular restaurant chain known for its warm hospitality, vibrant atmosphere, and commitment to providing an exceptional dining experience to friends and family. Established in Florida, Flanigan's has grown to become a beloved community destination where guests feel welcome from the moment they step through the doors until their departure. The restaurant prides itself on fostering a friendly and engaging environment where attentive customer service is paramount. Every team member upholds the company’s standard of excellence by creating memorable experiences for guests through courteous service and a personal touch. With a firm belief in treating both guests and employees like family, Flanigan's provides a supportive work environment designed to encourage growth and job satisfaction.
The role of a Host/Hostess at Flanigan's is integral to setting the tone for the entire dining experience. As the first smiling face guests encounter, the host/hostess plays a crucial part in welcoming and guiding patrons with a cheerful and professional demeanor. This position involves managing the seating flow efficiently, maintaining a clean and organized host station, and engaging guests with Flanigan's signature "Smile Talk" to make them feel at home. The host/hostess also addresses inquiries, communicates guest concerns to management, and ensures that the physical environment remains inviting throughout service hours. They have the opportunity to create a lasting positive impression by concluding the guests' visit with the same warmth as the greeting, contributing to the overall high level of customer satisfaction. This is a full-time position typically involving a five-day workweek, with opportunities to benefit from paid vacation, health insurance options, a 401K plan, and discounted shift meals, making it an attractive role for individuals passionate about hospitality and customer service.
The role of a Host/Hostess at Flanigan's is integral to setting the tone for the entire dining experience. As the first smiling face guests encounter, the host/hostess plays a crucial part in welcoming and guiding patrons with a cheerful and professional demeanor. This position involves managing the seating flow efficiently, maintaining a clean and organized host station, and engaging guests with Flanigan's signature "Smile Talk" to make them feel at home. The host/hostess also addresses inquiries, communicates guest concerns to management, and ensures that the physical environment remains inviting throughout service hours. They have the opportunity to create a lasting positive impression by concluding the guests' visit with the same warmth as the greeting, contributing to the overall high level of customer satisfaction. This is a full-time position typically involving a five-day workweek, with opportunities to benefit from paid vacation, health insurance options, a 401K plan, and discounted shift meals, making it an attractive role for individuals passionate about hospitality and customer service.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- excellent communication and interpersonal skills
- ability to work in a fast-paced environment
- friendly and approachable demeanor
- ability to multitask and manage seating flow efficiently
- reliable and punctual
- availability to work evenings, weekends and holidays
Job Qualifications
- Can reach, bend, stoop frequently
- able to lift up to 50 lbs
- ability to speak, read and write English
- complete and pass Florida Responsible Vendor program in compliance with Flanigan's and Florida statutes
- complete and pass food safety certification program in compliance with Flanigan's and Florida statutes
Job Duties
- Display and maintain a cheerful and courteous temperament
- displays a neat and clean professional image
- greet guests with Flanigan's Smile Talk
- engage guests in Flanigan's Smile Talk while escorting them to table in a timely manner
- efficiently manage the wait list for seating
- communicate guest's questions or concerns to manager on duty
- keep foyer, host/hostess station, wait area clean and free of debris
- restock and clean menus
- restock and maintain restroom cleanliness for guests
- answer telephone within 4 rings
- answer guests' questions and/or direct guests to proper staff member
- conclude guests' visit with Flanigan's Smile Talk
- perform shift changes, opening/closing duties, assigned sidework
Job Location
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