Kendall #70 Host

Job Overview

diamond

Benefits

five day work week
Paid vacation
Health Insurance
Dental Insurance
401k plan
shift meals
Paid Time Off

Job Description

Flanigan's is a popular restaurant chain known for its warm hospitality, vibrant atmosphere, and commitment to providing an exceptional dining experience to friends and family. Established in Florida, Flanigan's has grown to become a beloved community destination where guests feel welcome from the moment they step through the doors until their departure. The restaurant prides itself on fostering a friendly and engaging environment where attentive customer service is paramount. Every team member upholds the company’s standard of excellence by creating memorable experiences for guests through courteous service and a personal touch. With a firm belief in treating both guests and employees like family, Flanigan's provides a supportive work environment designed to encourage growth and job satisfaction.

The role of a Host/Hostess at Flanigan's is integral to setting the tone for the entire dining experience. As the first smiling face guests encounter, the host/hostess plays a crucial part in welcoming and guiding patrons with a cheerful and professional demeanor. This position involves managing the seating flow efficiently, maintaining a clean and organized host station, and engaging guests with Flanigan's signature "Smile Talk" to make them feel at home. The host/hostess also addresses inquiries, communicates guest concerns to management, and ensures that the physical environment remains inviting throughout service hours. They have the opportunity to create a lasting positive impression by concluding the guests' visit with the same warmth as the greeting, contributing to the overall high level of customer satisfaction. This is a full-time position typically involving a five-day workweek, with opportunities to benefit from paid vacation, health insurance options, a 401K plan, and discounted shift meals, making it an attractive role for individuals passionate about hospitality and customer service.

Job Requirements

  • High school diploma or equivalent
  • previous experience in customer service or hospitality preferred
  • excellent communication and interpersonal skills
  • ability to work in a fast-paced environment
  • friendly and approachable demeanor
  • ability to multitask and manage seating flow efficiently
  • reliable and punctual
  • availability to work evenings, weekends and holidays

Job Qualifications

  • Can reach, bend, stoop frequently
  • able to lift up to 50 lbs
  • ability to speak, read and write English
  • complete and pass Florida Responsible Vendor program in compliance with Flanigan's and Florida statutes
  • complete and pass food safety certification program in compliance with Flanigan's and Florida statutes

Job Duties

  • Display and maintain a cheerful and courteous temperament
  • displays a neat and clean professional image
  • greet guests with Flanigan's Smile Talk
  • engage guests in Flanigan's Smile Talk while escorting them to table in a timely manner
  • efficiently manage the wait list for seating
  • communicate guest's questions or concerns to manager on duty
  • keep foyer, host/hostess station, wait area clean and free of debris
  • restock and clean menus
  • restock and maintain restroom cleanliness for guests
  • answer telephone within 4 rings
  • answer guests' questions and/or direct guests to proper staff member
  • conclude guests' visit with Flanigan's Smile Talk
  • perform shift changes, opening/closing duties, assigned sidework

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