Kalia Theater Group Sales Manager

Highgate is a premier real estate investment and hospitality management company with a distinguished track record spanning over 30 years. Managing more than $15 billion in assets, Highgate operates a global portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America. This renowned company specializes in all aspects of the property lifecycle, from the initial phases of planning and development to recapitalization and disposition, ensuring maximum value for its assets. Highgate leverages cutting-edge revenue management tools that enable precise identification and anticipation of market trends, leading to outstanding asset performance. With an executive leadership team composed of seasoned hospitality experts and a widespread network of corporate offices, Highgate enjoys a strong reputation as a trusted partner for leading ownership groups and major hotel brands. The company’s portfolio encompasses bespoke lifestyle hotel brands, legacy brands, as well as independent hotels and resorts, all of which feature contemporary programming and robust digital capabilities. For more information, visit www.highgate.com.

The Kalia Theater Group Sales Manager plays a pivotal role within this dynamic organization. This position is responsible for actively soliciting and securing group business and forging preferred partnerships for the Kalia Theater. The role demands meeting or exceeding sales solicitation and revenue objectives while creatively engaging with prospective clients through tours and site inspections. The Group Sales Manager will develop targeted lists of both business-to-business (B2B) and business-to-consumer (B2C) clients, conduct thorough and professional site inspections emphasizing the theater’s key features and benefits, and support promotional initiatives to boost direct sales efforts. In addition, the manager oversees the management of confirmed groups from contract through event execution, handling detailed event management tasks to ensure successful outcomes.

Key to the success of this role is the ability to create, execute, and negotiate group contracts efficiently and assist in timely reporting and strategic planning discussions with the General Manager, demonstrating sound pricing acumen. The position requires gaining comprehensive knowledge of theater operations, including Food and Beverage services, Guest Services, and Reservations, as well as mastery of the company’s sales policies and standard operating procedures to ensure compliance and consistency across the sales team.

The Group Sales Manager will manage the sales department within established budgets, initiate and follow up on sales leads, monitor key accounts, and evaluate market trends to identify new business opportunities. Utilizing the property’s computerized sales management system effectively is essential for managing business data, generating reports, blocking space, and building client accounts. Active involvement in community and professional associations to establish networking opportunities is also expected.

This is an onsite role requiring Hawaii hotel sales experience, highlighting the importance of local market knowledge. The ideal candidate is proficient in computer applications such as Windows and company-approved spreadsheet and word processing software. Effective verbal and written communication skills, multi-tasking ability, customer service orientation, attention to detail, and problem-solving skills are critical attributes for success. The position also requires consistent compliance with Highgate’s standards through dress code adherence, meeting attendance, and maintaining confidentiality. Overall, the Kalia Theater Group Sales Manager is a highly visible, results-driven leader who contributes substantially to the growth and profitability of the theater and the broader Highgate portfolio.