K9 Resorts General Manager

K9 Resorts Luxury Pet Hotel is a premier provider of luxury pet care services, offering an exceptional boarding, daycare, and grooming experience for dogs. Known for its award-winning facilities and dedicated approach to pet care, K9 Resorts aims to deliver peace of mind to pet owners by ensuring their furry friends receive the highest quality attention and service in a welcoming, clean, and safe environment. The company prides itself on creating an atmosphere where pets are treated as cherished family members, combining comfort, safety, and personalized care to set the standard in luxury pet hospitality. Recognized for its commitment to excellence, K9 Resorts continuously innovates its services and facilities to enhance the guest experience and maintain its position as an industry leader.

The General Manager role at K9 Resorts is a full-time, salary-exempt position responsible for overseeing all aspects of resort operations. This dynamic leadership position is critical to driving the business's success, managing teams, and ensuring that every guest enjoys a five-star experience. The General Manager will spearhead leadership and team development initiatives, operational management, customer service excellence, marketing efforts, community engagement, and financial performance. By leading a motivated and talented team, the General Manager ensures the smooth functioning of daily operations, maintains the highest standards of pet care, cleanliness, and safety, and fosters a positive, accountability-driven culture among staff.

In this role, you will lead the hiring, onboarding, coaching, and performance review processes, building a high-performing team committed to delivering outstanding service. You will oversee scheduling, staffing levels, vendor relationships, facility maintenance, and inventory control, ensuring the resort operates efficiently and profitably. The General Manager plays a vital role in enhancing customer satisfaction by setting and maintaining five-star service expectations, resolving customer concerns personally, and driving client retention and enrollment growth. Additionally, you will act as a Brand Ambassador, developing partnerships with local veterinarians, groomers, and pet-related businesses, while leading marketing initiatives to grow awareness and clientele.

Financial stewardship is also a key facet of this role, with accountability for profit and loss performance, budget management, payroll, and the monitoring of key performance indicators to identify trends and opportunities for improvement. K9 Resorts seeks a General Manager with a sales-oriented mindset, excellent communication skills, problem-solving ability, and demonstrated business acumen to contribute positively to the company’s ongoing growth and success. This position offers a unique opportunity to not only manage day-to-day operations but to also make significant strategic contributions in a vibrant and rewarding environment focused on pets and people alike. If you are passionate about leadership, business management, and creating outstanding experiences in the pet care industry, K9 Resorts invites you to apply and join their team.