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Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Discounted parking
Free Employee Meals
DailyPay
hotel discounts
Restaurant Discounts
Job Description
AHC Hospitality is a distinguished hospitality company representing a diverse portfolio of hotels, restaurants, and resorts, known for delivering exceptional guest experiences across every interaction. Their properties range from comfortably casual to lavishly appointed, featuring some of the most prestigious brands and venues such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. This varied collection of locations offers associates many opportunities to find a work environment that aligns perfectly with their personality and career aspirations. Committed to employee growth and success, AHC Hospitality fosters a supportive culture that values each... Show More
Job Requirements
- Must be able to run, walk, and stand for upwards of 8 hours
- Previous customer service experience
- Ability to communicate effectively and engage with guests
- Available for third shift and weekend work
- Maintain professional appearance and personal grooming
- Ability to work collaboratively with a team
- Willingness to follow all company policies and procedures
Job Qualifications
- Previous experience in customer service or hospitality roles
- Familiarity with hotel operations and guest services
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Knowledge of safety and security protocols
- Professional demeanor with a focus on guest satisfaction
Job Duties
- Create a professional and welcoming atmosphere by posting up with proper posture in the motor lobby in view of guests
- Pause and engage each guest entering and exiting the hotel and create relationships by being curious and knowledgeable about their interests
- Extend a genuine welcome and gracious goodbye to each guest, always using their name
- Use proper verbiage with guests and follow all JW Marriott and AHC policies, procedures, and standards
- Pull and park cars swiftly while maintaining a cautious speed and showing guests their time is valued by running to and from each car
- Assist guests with their luggage by loading, unloading, and escorting them to their rooms
- Provide an engaging orientation of the hotel and surrounding area
- Ensure the hotel entrance area is clean, organized, and guest ready at all times
- Maintain consistent communication with other valets, doorman, and departments to ensure timely and flawless guest service
- Complete daily tasks on the shift checklist accurately and meet with next shift to pass along pertinent information
- Adhere to complete and proper uniform standards including name tag and griffin pin, arriving clean-shaven and well-groomed
- Possess extensive knowledge of the local area and provide directions to various destinations
- Expedite hotel safety and security procedures effectively
- Maintain knowledge of the property, staff, services, and operating hours
- Call taxis for guests as needed
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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