JW Marriott Front Office Supervisor

AHC Hospitality stands as a distinguished company representing a diverse portfolio that includes hotels, restaurants, and resorts. Known for its commitment to delivering exceptional guest experiences, AHC Hospitality offers an environment where both guests and associates can thrive. Their properties, such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, offer a range of atmospheres from comfortably casual to lavishly appointed, catering to different tastes and preferences. The company prides itself on investing in the growth and success of its team members, fostering a culture where individual progress is synonymous with company success. This supportive approach ensures that associates have numerous opportunities to build lasting careers in hospitality, contributing positively at every touchpoint, whether hosting large meetings, serving intimate dining experiences, or creating inviting spaces for guests.

This full-time position involves varied shifts with weekend availability and is eligible for a comprehensive benefits package including medical, dental, and vision insurance, 401K, paid vacation, discounted downtown parking, free employee meals, and discounts across hotel and restaurant services. The role primarily revolves around supervising front office and valet operations during overnight hours, ensuring the highest level of service to all guests and associates. The ideal candidate will possess leadership qualities, a keen eye for detail, and a dedication to exceptional customer service. Responsibilities include overseeing front desk staff adherence to policies and guest satisfaction, performing front desk and at-your-service duties, guiding new hires and departmental collaborations, managing guest check-ins and check-outs, and maintaining inventory and office supply standards according to Marriott requirements.

The role also requires active involvement during peak hours to guarantee smooth operations and fostering a positive work environment by promoting teamwork and empowerment. The candidate must be a problem solver with the capability to create memorable guest experiences while maintaining a clean and organized workspace. Monthly meetings and daily rehearsals are essential components of the position to disseminate important information and build positive energy among associates. Regular audits, staff coaching, cash handling, and awareness of hotel occupancy and guest status are also critical functions. Furthermore, the associate manager must be proficient in various software and systems such as PMS, MARSHA, MICROS, Saflok, Outlook, and HotSOS, ensuring adherence to budgets, cost controls, and brand service standards. A thorough understanding of local offerings and Marriott operational procedures is vital for this role.

The successful candidate embodies the Marriott brand with professionalism, courtesy, and comprehensive knowledge of front office operations, supporting both guest and associate needs while driving service excellence throughout the hotel.