JW Marriott Concierge Lounge Attendant

AHC Hospitality is a renowned hospitality company that operates a diverse portfolio of hotels, restaurants, and resorts ranging from comfortably casual to lavishly appointed venues. The company is committed to delivering exceptional experiences to guests, creating memorable moments whether hosting large meetings, serving intimate dining experiences, or providing beautifully crafted environments for relaxation and enjoyment. AHC Hospitality encompasses premier properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, each offering distinctive atmospheres and service styles that cater to different guest preferences and needs. The team-oriented culture at AHC Hospitality emphasizes growth and success for its associates, understanding that employee achievements contribute directly to the company’s overall success. This dynamic and supportive environment offers countless opportunities for professional development and career advancement in the hospitality industry.

This part-time Concierge Lounge Attendant position provides employees with varied shifts that include weekend availability, offering the flexibility needed to accommodate different schedules. The role is essential in ensuring guests receive the highest standard of service while maintaining food and beverage safety standards. Benefits for this position include discounted downtown parking, complimentary employee meals, DailyPay options, and discounts on hotel and restaurant services.

The Concierge Lounge Attendant will play a pivotal role in creating a warm and welcoming atmosphere, assisting guests efficiently and courteously. Responsibilities include hosting and serving food and beverage offerings during morning and evening service periods, operating the Oracle Point of Sale system accurately to ring in drinks and process transactions, and handling all guest requests with professionalism and tact to resolve issues at first contact. The position requires knowledge of food safety protocols, with mandatory completion of TIPS certification and Great Food/Safe Food training to ensure compliance with health standards.

An ideal candidate will be familiar with the Grand Rapids local area to provide insightful recommendations to guests and knowledgeable about the hotel’s rooms, services, and facilities. The Concierge Lounge Attendant must conduct daily tasks according to checklist procedures and maintain awareness of quality assurance inspections to uphold internal service standards. Additionally, the role involves interpersonal engagement techniques to welcome guests warmly and bid them farewell on departure, while respecting cultural differences to tailor service to diverse clientele.

This position is also responsible for daily training and development of associates, supporting their skills in communication, hospitality, customer service, and technical operations using prepared training materials. Competence in arranging guest needs such as car rental, transportation tickets, office services, beauty treatments, shopping, restaurant reservations, and other special requests is crucial. Additionally, the Concierge Lounge Attendant will promote the Marriott Bonvoy program by recognizing and honoring members’ elite statuses, delivering on the benefits associated with their reward levels.

Maintaining proper grooming standards to present a professional image is mandatory, alongside being knowledgeable about AYS operations and systems. This role demands the ability to stand for eight hours and requires proficient verbal and written communication skills, as well as basic computer proficiency in Microsoft Office applications. While a high school diploma or equivalent is preferred, related customer service experience is valuable for success in this role. Overall, this position offers a fantastic entry point into the hospitality sector with ample opportunities for career growth and development under a supportive management team.