JW Marriott Banquet Set-Up

AHC Hospitality is a prominent hospitality group that encompasses a diverse range of hotels, restaurants, and resorts. Known for its commitment to delivering exceptional guest experiences, AHC Hospitality offers environments that range from comfortably casual settings to lavishly appointed venues. The company boasts a variety of prestigious properties, including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. Each location reflects the company’s dedication to high standards, exquisite comfort, and personalized service, making it a renowned name in the hospitality industry. With a dynamic team and a culture of excellence, AHC Hospitality values the professional growth of its associates, emphasizing their success as integral to the company's overall achievements. By joining AHC Hospitality, team members become part of a supportive work environment that fosters career development and rewards excellence.

This particular role offered is a part-time position involving varied hours between 1st and 2nd shifts, requiring availability on weekends and holidays. Eligible employees benefit from discounted downtown parking, complimentary employee meals, and attractive discounts on hotel and restaurant services. The position primarily centers on the physical setup, maintenance, and cleanliness of banquet equipment and function rooms, ensuring these spaces are immaculate and fully equipped to provide memorable guest experiences. As a vital contributor to the events team, the individual in this role is expected to uphold and exceed division standards while focusing on guest satisfaction and the overall profitability of the function services.

The role entails meticulous attention to detail, involving tasks such as reading banquet event orders (BEOs) to set up rooms correctly following various seating arrangements, including school room, theater, conference, U-shape, hollow square, and banquet style, among others. The associate must be knowledgeable about the safe handling, care, and storage of all banquet equipment, guaranteeing everything is properly maintained and stored after use. Furthermore, the role involves proactive guest service, assisting guests within the scope of responsibilities, and promptly escalating issues beyond the role’s limits to supervisors or catering management.

Safety and cleanliness are paramount aspects of this job. The employee is responsible for keeping function rooms and storage areas tidy and performing periodic deep cleaning as assigned. They must inspect all equipment for damage or malfunction, report issues immediately, and check electrical setups for safety compliance by taping down exposed cords and ensuring everything is operational. The role also requires routine servicing of meeting rooms during breaks to adjust lighting and temperature, thereby maintaining guest comfort.

Teamwork is a core value at AHC Hospitality, and the associate is expected to maintain a cooperative and positive attitude, working closely with supervisors and colleagues to meet common goals. Punctuality, professionalism in appearance, and adherence to company policies and procedures are fundamental requirements. The role may include attending departmental meetings and helping eliminate safety hazards, with all injuries or accidents reported promptly to catering management. Additionally, the associate must diligently follow energy conservation and accident prevention guidelines, contributing to an efficient and safe work environment.

The position requires physical stamina, as employees are regularly standing, walking, and occasionally running, often being on their feet for up to eight hours per day. They must use their hands and fingers for handling equipment, frequently reach with their arms, and sometimes lift or move objects weighing up to 50 pounds. Visual acuity, including close, distance, and peripheral vision, is necessary to perform the job effectively. A diploma or GED is the minimum educational qualification required.

This role offers a unique opportunity to join a company distinguished by its exceptional hospitality ethos, diverse property portfolio, and commitment to employee growth and guest satisfaction. It is an ideal role for someone who enjoys active, hands-on work within a supportive, guest-focused environment and values being part of a reputable hospitality group dedicated to both professional and personal development.