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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $21.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
eligible for overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) program with company match
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Zoo membership
Job Description
SSA Group is a well-established hospitality company with over 50 years of experience partnering with cultural attractions to elevate the guest experience through innovative and seamless integration of admissions, culinary, and retail services. Known for their dedication to operational intelligence, human connection, and creating special moments, SSA Group delivers what they call 452 Hospitality - a comprehensive approach focusing on people, innovation, and service excellence. The company operates in diverse locations across the United States, including Arizona, California, Colorado, and Washington, demonstrating a widespread commitment to community engagement and inclusion. SSA Group prides itself on fostering an inclusive workplace, promoting... Show More
Job Requirements
- Strong interpersonal and communication skills including the ability to articulate to general manager and personnel
- Proven leadership skills with an understanding of the importance of team building and development while fostering partnerships with other branch managers
- Exceptional problem-solving and decision-making skills combined with the ability to be organized
- Demonstrates multitasking, detail, analytical, planning and leadership skills
- Demonstrates the ability to remain flexible in a fast-paced environment
- Team player, personable, professional, upbeat and energetic
- Takes initiative, uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth
- Ability to work varied hours/days, including nights, weekends and holidays, as needed
Job Qualifications
- 1-2 years experience in culinary
- Strong interpersonal and communication skills including the ability to articulate to general manager and personnel
- Proven leadership skills with an understanding of team building and development while fostering partnerships with other branch managers
- Exceptional problem-solving and decision-making skills
- Demonstrated multitasking, detail, analytical, planning and leadership skills
- Ability to remain flexible in a fast-paced environment
- Team player, personable, professional, upbeat and energetic
- Initiative, tact and diplomacy
- Computer knowledge for basic office functions
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Ensure restaurant/location is adequately prepped and staffed (BOH) for daily operation
- Oversight of location kitchen duties, ensuring quickservice, food service, safety and quality, availability, merchandising, and guest service standards are all met and exceeded
- Oversight of safety logs, including food temperatures, rotation, and waste
- Ensures proper uniform, hygiene, handwashing, and glove use with staff
- Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knives and slicers
- Creates daily prep and item lists, delegating to employees as necessary
- Actively helps to support operations and fill holes as necessary to ensure smooth service
- Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assists the Sous Chef in assigning associates to duties, coaching through projects, daily tasks and guest interaction
- Actively and efficiently responds to guest and client feedback, with a report to the operations manager to ensure that any potential complaints are mitigated against further occurrence
- Oversees personnel duties, including training new employees, issuing performance reviews, managing and issuing progressive documentation, reporting employee attendance and hour discrepancies, overseeing break management, inspecting equipment, assisting team with task completion, communicating with management about service or quality issues, working with restaurant supervisors to ensure standards, and complying with all applicable laws
- Maintain a clean, safe, and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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