Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Pechanga Resort Casino is a premier destination located in Southern California known for its luxury accommodations, extensive gaming options, and exceptional dining experiences. As one of the largest and most prestigious resort casinos in the region, Pechanga Resort Casino prides itself on delivering outstanding service to its guests across all departments, including its renowned dinner houses. The resort operates with a dedication to maintaining a Four Diamond commitment to guest service, ensuring each visitor experiences quality, comfort, and hospitality throughout their stay.
The role of Busser at Pechanga Resort Casino is an integral part of the dining service team. Bussers serve as the vital secondary line of support within the dinner houses, working closely with servers to enhance the overall guest experience. This position is essential for maintaining smooth operations during busy dining periods and upholding the high standards for which the resort is known. Bussers interact both directly and indirectly with guests, providing attentive service that significantly contributes to guest satisfaction.
In this role, Bussers are responsible for a variety of duties that ensure the cleanliness, readiness, and comfort of the dining tables. This includes clearing tables promptly once guests have finished their meals, removing soiled china, glassware, and silverware throughout the meal, and resetting tables according to the standards set by management. Additionally, Bussers maintain continuous water service and provide bread service to each table as specified by the outlet’s menu. These responsibilities support servers by allowing them to focus on delivering personalized service while the Bussers attend to the physical upkeep and readiness of the dining area.
Bussers at Pechanga Resort Casino also function as ambassadors for guests, fostering a welcoming and friendly atmosphere. They communicate guests’ needs to servers, assist with small duties to enhance the dining experience, and ensure guests receive warm greetings and farewells. This role requires individuals who are personable, take direction well, and can adapt to the dynamic environment of a high-end dining facility. Bussers must be knowledgeable about the menu offerings and resort amenities, contributing to a seamless and pleasant guest experience from entry to exit.
The position requires a commitment to safety, responsibility, and quality service. While Bussers do not have supervisory roles, they play a crucial part in protecting the assets of Pechanga Resort Casino and maintaining the integrity of the service environment. To fulfill this position, candidates must meet specific licensing and certification requirements, including qualifications for a Class B gaming license, Food Handlers Certificate, and Tips Certification. Additionally, successful Bussers complete various service-related training classes within their first 90 days of employment, emphasizing the resort’s dedication to development and excellence in service.
Joining Pechanga Resort Casino as a Busser offers the chance to be part of a prestigious team that values professionalism, teamwork, and guest satisfaction. The role is ideal for motivated individuals seeking to build a career in hospitality and gain experience working for a nationally recognized resort and casino. This position not only provides foundational skills in service and hospitality but also places employees in a vibrant, fast-paced environment where exceptional guest service is a shared goal across all departments.
The role of Busser at Pechanga Resort Casino is an integral part of the dining service team. Bussers serve as the vital secondary line of support within the dinner houses, working closely with servers to enhance the overall guest experience. This position is essential for maintaining smooth operations during busy dining periods and upholding the high standards for which the resort is known. Bussers interact both directly and indirectly with guests, providing attentive service that significantly contributes to guest satisfaction.
In this role, Bussers are responsible for a variety of duties that ensure the cleanliness, readiness, and comfort of the dining tables. This includes clearing tables promptly once guests have finished their meals, removing soiled china, glassware, and silverware throughout the meal, and resetting tables according to the standards set by management. Additionally, Bussers maintain continuous water service and provide bread service to each table as specified by the outlet’s menu. These responsibilities support servers by allowing them to focus on delivering personalized service while the Bussers attend to the physical upkeep and readiness of the dining area.
Bussers at Pechanga Resort Casino also function as ambassadors for guests, fostering a welcoming and friendly atmosphere. They communicate guests’ needs to servers, assist with small duties to enhance the dining experience, and ensure guests receive warm greetings and farewells. This role requires individuals who are personable, take direction well, and can adapt to the dynamic environment of a high-end dining facility. Bussers must be knowledgeable about the menu offerings and resort amenities, contributing to a seamless and pleasant guest experience from entry to exit.
The position requires a commitment to safety, responsibility, and quality service. While Bussers do not have supervisory roles, they play a crucial part in protecting the assets of Pechanga Resort Casino and maintaining the integrity of the service environment. To fulfill this position, candidates must meet specific licensing and certification requirements, including qualifications for a Class B gaming license, Food Handlers Certificate, and Tips Certification. Additionally, successful Bussers complete various service-related training classes within their first 90 days of employment, emphasizing the resort’s dedication to development and excellence in service.
Joining Pechanga Resort Casino as a Busser offers the chance to be part of a prestigious team that values professionalism, teamwork, and guest satisfaction. The role is ideal for motivated individuals seeking to build a career in hospitality and gain experience working for a nationally recognized resort and casino. This position not only provides foundational skills in service and hospitality but also places employees in a vibrant, fast-paced environment where exceptional guest service is a shared goal across all departments.
Job Requirements
- A high school diploma or general education degree (GED)
- At least 6 months’ experience is preferred
- Ability to read, write and comprehend simple instructions
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to present information effectively in one-on-one and small group situations
- Basic mathematical skills including addition, subtraction, multiplication and division with units of American money and measurement
- Ability to apply common sense to carry out detailed but simple instructions
- Must qualify to obtain and maintain a Class “B” gaming license
- Must qualify to obtain and maintain a Food Handlers Certificate
- Must qualify to obtain and maintain a Tips Certification
- Ability to perform tray service safely
- Ability to take direction well
- Must be personable
- Knowledge of menu and resort amenities
- Completion of service-related classes within first 90 days
Job Qualifications
- A high school diploma or general education degree (GED)
- At least 6 months’ experience is preferred
- Ability to read, write and comprehend simple instructions, short correspondence, and memos
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to effectively present information in one-on-one and small group situations to guests, clients, and other team members
- Ability to add and subtract two digit numbers and multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Must qualify to obtain and maintain a Class “B” gaming license
- Must qualify to obtain and maintain a Food Handlers Certificate
- Must qualify to obtain and maintain a Tips Certification
- Ability to perform tray service
- Ability to load, carry and unload trays in a manner safe for oneself and guests
- Takes direction well and without being offended
- Bussers need to be personable
- Knowledgeable about the menu and offerings within the restaurant and resort amenities
- Required to complete service-related classes within first 90 days of employment through the PLDA
Job Duties
- Clearing table after guests are done with meal
- Clearing all soiled china, glass or silverware throughout guests’ dining experience
- Resetting tables to standard as designated by management
- Maintaining water service throughout meal for guests
- Provide bread service to each table as specified by the outlet’s menu
- Assisting server with small duties throughout service to appease guests
- Be an ambassador for the guests, relay any messages to server as necessary
- Communicate any needs to server and oblige guests whenever possible
- Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and fare wells
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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