Join Our Team as a Housekeeping Room Attendant!

Crowne Plaza Lansing is a renowned hotel committed to delivering exceptional hospitality experiences to guests visiting the Lansing area. As a part of the IHG Hotels & Resorts family, Crowne Plaza Lansing prides itself on providing a comfortable and welcoming environment, combining quality accommodations with outstanding customer service. The hotel boasts well-appointed rooms, a variety of amenities, and a dedicated staff focused on creating memorable stays for business and leisure travelers alike.

We are currently seeking a dedicated Room Attendant to join our housekeeping team. This role is vital in maintaining the cleanliness and comfort of our guest rooms and public areas, ensuring that every guest experiences a spotless and inviting atmosphere upon arrival. The Room Attendant will follow established cleaning standards, safely use cleaning chemicals, and manage housekeeping supplies effectively. This position requires strong attention to detail, the ability to work independently or as part of a team, and excellent communication skills to respond to guest requests and collaborate with other departments.

The position offers a variety of benefits including medical, dental, and vision insurance; paid vacation and personal days; paid holidays and sick leave; as well as unique perks like pet bereavement leave and a footwear reimbursement policy. Employees also enjoy a $20,000 life insurance policy, holiday bonuses, travel benefits across IHG Hotels and Resorts worldwide, exclusive friends and family rates at Crowne Plaza Lansing, and a retirement plan with a company match. This comprehensive benefits package supports the well-being and satisfaction of our employees, making Crowne Plaza Lansing a rewarding place to build a career in hospitality.

The Room Attendant role involves cleaning and servicing assigned rooms or areas according to strict standards, including making beds, dusting, vacuuming, and sanitizing bathrooms. The attendant must use protective equipment, follow safety procedures rigorously, and comply with hotel regulations regarding chemical use. Monitoring the progress of cleaning through software, reporting any maintenance issues or safety concerns promptly, and responding effectively to guest complaints and special requests are critical parts of this role. The attendant will also be responsible for controlling supplies to minimize waste, handling lost and found items, collaborating with other departments to maintain service quality, assisting with deep cleaning projects, and performing turndown duties.

Successful candidates will be able to meet time standards to ensure efficient workflow, prioritize tasks effectively, and possess strong verbal and written communication skills. They must be observant to identify stains and uncleanliness and ready to engage positively with guests to ensure their satisfaction. Flexibility to work nights, weekends, and holidays is essential, and the ability to work independently with minimal supervision is required. Familiarity with housekeeping software and basic math skills are beneficial. The physical demands of the role include the ability to exert mobility for extended periods, lift and transport supplies and equipment weighing up to 75 or even 250 pounds, and work in varying temperature conditions, both moderate and extreme.

Candidates with a high school education or equivalent and prior experience in hospitality will find this role a great opportunity. Crowne Plaza Lansing emphasizes equal opportunity employment and welcomes candidates from diverse backgrounds. This position requires adherence to hotel policies and safety regulations, and employees must maintain compliance with all operational guidelines. The role is not only vital to the smooth operation of the hotel but also offers an opportunity to contribute directly to guest satisfaction and the overall success of the property. We encourage enthusiastic individuals who pride themselves on their work and enjoy making a positive impact to apply and join our team.