Job Details

This opportunity is with a well-established restaurant brand dedicated to delivering exceptional dining experiences and maintaining high standards of customer service and food quality. The company is known for its commitment to excellence across all aspects of restaurant operations, ensuring consistent brand strength and maximizing both sales and profitability. The organization highly values professionalism, employee development, and compliance with all relevant laws and company policies. The position is full-time, requiring a minimum 50-hour workweek with open availability, including nights and weekends. The annual salary is $55,000, reflecting the significance of the role within the company's operational framework.

The role of the General Manager is pivotal in steering the restaurant towards achieving business objectives while fostering a positive and productive work environment. This role entails prioritizing, directing, and coordinating various operational activities to uphold the brand’s standards, elevate customer service, and enhance overall financial performance. The General Manager is responsible for ensuring adequate staffing in all key positions, developing succession plans, and maintaining employee morale through fair treatment, engagement, and timely performance evaluations. A significant component of this role involves training and coaching both management and team members to improve efficiency and operational excellence.

In addition to people management, the General Manager must exhibit strong financial acumen, including controlling inventory and labor costs, overseeing sales and operational variances, and ensuring payroll and inventories are accurate and compliant. The role demands constant follow-up on key performance indicators and effective problem-solving skills to troubleshoot challenges across various operational facets.

Operationally, the General Manager must guarantee that every shift delivers attentive, hospitable, and rapid customer service while maintaining high food quality and a clean, sanitary environment. The role requires a deep understanding and rigorous application of the group and brand standards to consistently raise the bar for service and operational practices.

Asset management and safety are also critical responsibilities for the General Manager. The incumbent must ensure the upkeep of both interior and exterior restaurant facilities and promptly address any asset deficiencies to eliminate potential liabilities. Promoting a culture of safety is paramount, requiring strict enforcement of all safety policies and an urgent response to safety concerns. The General Manager leads by example, fostering an environment where safety is a shared priority among all employees.

This role requires an individual with excellent analytical skills, problem-solving capabilities, and strong organizational abilities. The General Manager must be adept at analyzing operational reports, devising action plans to address deficiencies, and coaching team members to achieve enhanced performance. The ability to build and sustain a cohesive team is essential, ensuring consistent coverage of shifts and skill development across the staff.

The General Manager must also demonstrate commitment and flexibility by being available to work varying schedules, including all Fridays, two Saturdays, two closings per period, and one Sunday every other period. The candidate must have reliable transportation and be willing to work at any of the company's island locations according to business needs. Compliance with government regulations and obtaining necessary health clearances, such as a Tuberculosis Clearance Certificate, are mandatory requirements for this role.

Overall, this position offers a challenging and rewarding career opportunity for a talented and dedicated professional eager to contribute to the ongoing success of a reputable restaurant brand. The General Manager will play a crucial role in driving year-over-year growth, maintaining a safe and positive work environment, and delivering memorable guest experiences that align with the company’s goals and values.