JFS Aide- Part Time

Dayton, OH, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $17.19 - $21.96

Benefits

Health Insurance

HSA match

Wellness Program

Life insurance

paid personal leave

sick leave

Holiday pay

Job Description

Montgomery County Job and Family Services (JFS) is a vital public agency dedicated to providing assistance and support services to community members in need. Located at 25 Thorpe Drive, Dayton, Ohio, this department operates with a mission to deliver efficient and compassionate public assistance programs that improve the quality of life for individuals and families. The JFS team works closely with state and local resources to ensure that applicants and recipients receive timely and appropriate support through a variety of social service programs.

This part-time role within the Montgomery County JFS is essential for maintaining effective communication and operational flow between the public assistance applicants and the agency's specialized teams. The position offers a salary ranging from $17.19 to $21.96 per hour and functions under direct supervision from higher level administrators, including the JFS Supervisor, Job and Family Services Manager, or other senior staff. This role requires excellent organizational skills and a dedication to customer service as the primary point of contact for clients seeking assistance.

As a Receptionist and Clerical Support Specialist, the individual will conduct applicant interviews to determine the type of assistance required, provide guidance on navigating social assistance programs, and refer applicants to the appropriate personnel or units. Responsibilities extend beyond customer-facing duties to include essential clerical functions such as data entry, document scanning, scheduling appointments, and maintaining detailed case records. The specialist also plays a role in issuing entitlement documents and identification cards, which are critical components of client assistance.

This position demands proficiency in managing multiple communication channels including phone calls, emails, and in-person interactions. The ability to assist clients with accessing online case information or benefit services reflects the program's commitment to leveraging technology to enhance service delivery. Additionally, the role involves supporting call center operations, accurately routing customer inquiries, managing case status updates, and maintaining efficient documentation practices.

The Receptionist and Clerical Support Specialist acts as a community liaison who not only manages internal administrative tasks but also connects clients to community resources and external agencies. The role requires proactive participation in ongoing training sessions and meetings to stay current with agency protocols and social service policies.

Montgomery County values its employees by providing a comprehensive benefits package that includes health insurance options, wellness programs, life insurance, leave benefits, and retirement plans. Part-time employees working 21 or more hours weekly qualify for several benefits including access to health, dental, and vision insurance, as well as paid personal leave and holiday pay. This position is ideal for individuals dedicated to public service who seek flexibility, meaningful work, and career growth within a government agency focused on community welfare.

Job Requirements

High school diploma or equivalent
Three months experience in customer service
Three months experience in office practices and procedures
Experience using databases and spreadsheets
Completion of customer service certificate program or equivalent evidence of minimum class requirements
Must maintain a current, valid United States driver’s license with an acceptable driving record

Job Qualifications

High school diploma or equivalent
Three months experience in customer service
Three months experience in office practices and procedures
Experience with database use and spreadsheets
Completion of customer service certificate program is a plus
Ability to enter and retrieve data via computer systems
Excellent communication and interpersonal skills
Ability to handle multiple tasks efficiently
Knowledge of public assistance programs is beneficial

Job Duties

Screen applicants to determine the type of public assistance requested and schedule appointments with the appropriate unit or team
Provide or accept documents from applicants or recipients, and scan or enter documents into agency systems
Perform clerical duties, including answering phones, printing documents, preparing spreadsheets, handling mail, completing required forms, and preparing reports
Assist clients in person with accessing online case information, phone systems, and benefit card service vendors
Serve as the first point of contact for clients and visitors, maintain the reception and forms room area, and offer community resource information and assistance with inquiries
Support call center operations, answer incoming customer service calls, accurately route calls to the appropriate department or queue, provide case status updates, reschedule appointments, and enter phone messages into the agency database
Retrieve and respond to voicemails, return inquiry calls, and mail forms/applications upon request
Monitor various email boxes for incoming emails, ensuring all correspondence is addressed timely and assigned appropriately
Make appropriate and/or required cross-referrals to the proper agencies and document the referral in state/agency systems
Track and assign cases and tasks utilizing spreadsheets, state/agency systems
Attend required trainings, meetings, and workshops