Jewelry Consultant

Brilliant Earth is a renowned jeweler dedicated to fostering a transparent, sustainable, compassionate, and inclusive jewelry industry. Known for its luxury product lines and ethical sourcing, Brilliant Earth combines exquisite craftsmanship with a commitment to social and environmental responsibility. The company stands as one of the fastest-growing e-commerce jewelers globally, providing exceptional personalized service through both in-person and virtual platforms. With a diverse team fueled by collaboration and respect, Brilliant Earth emphasizes a culture of growth and continuous learning, making it an ideal workplace for individuals passionate about making a meaningful impact in the fine jewelry market.

The role of a Jewelry Consultant at Brilliant Earth in Scottsdale, AZ, is pivotal in delivering an exceptional customer experience. The consultant is responsible for guiding customers through the sales journey using various engaging sales platforms such as in-person showroom visits, virtual appointments, phone calls, and live chat. This role is designed for dynamic individuals who thrive in a fast-paced environment and can offer personalized experiences tailored to each customer's needs. The Jewelry Consultant plays an essential part in creating memorable moments during significant life events by helping customers select the perfect piece of jewelry from Brilliant Earth's distinguished luxury collection.

In this full-time, in-person position located at the Scottsdale showroom, consultants will be expected to work a schedule that includes weekend days. The compensation for this role ranges between $19 and $21 per hour, subject to discretional adjustment by the company. This role emphasizes exceeding sales targets through the use of expert sales strategies and deep product knowledge. Consultants will have the opportunity to engage with a high volume of customers, managing incoming sales leads via email, live chat, and phone, ensuring each interaction aligns with Brilliant Earth’s brand of luxury and sustainability.

This position encourages a customer-first approach where the consultant will proactively greet and assist clients throughout the purchasing process, ensuring an attentive and memorable interaction. In addition to sales, the consultant will handle post-sale appointments, including assisting with pickups, exchanges, resizing, and other custom inquiries. The role also requires the consultant to maintain a safe, welcoming showroom environment, enforce company policies, and safeguard product security.

Working at Brilliant Earth goes beyond typical sales work. The Jewelry Consultant acts as a brand ambassador, sharing the company's mission to create a more sustainable jewelry market. The company supports its employees with a robust training program designed to help consultants grow professionally and personally within the organization. The collaborative, mission-minded environment ensures every team member’s input is valued in improving customer experience and sales performance continually. Overall, this role offers a unique opportunity for individuals with a passion for jewelry, customer service, and sustainability to contribute meaningfully while advancing their careers in a supportive workplace.