Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $13.00 - $15.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid training
Vision Insurance
Job Description
Jersey Mike's is a well-established fast-casual restaurant chain known for its fresh and delicious sub sandwiches made with high-quality ingredients. The company prides itself on superior customer service, a friendly and clean environment, and a commitment to quality food preparation. With many locations nationwide, Jersey Mike's continues to thrive by focusing on customer satisfaction, employee development, and operational excellence. The company is dedicated to upholding its reputation as a community favorite where customers can enjoy a quick, tasty meal in a welcoming atmosphere. Joining Jersey Mike's means becoming part of a team-oriented culture that values hard work, integrity, and enthusiasm for delivering exceptional food and service.
The Shift Leader position at Jersey Mike's is a pivotal role where you will work closely with the General Manager to oversee daily in-store operations. As a Shift Leader, you will play a major role in ensuring that the restaurant runs smoothly and efficiently while maintaining high standards of cleanliness, safety, and customer service. This non-exempt, hourly role offers competitive pay ranging from $13.00 to $15.00 per hour, reflecting the importance of leadership and operational oversight within the store.
In this role, your core responsibility is to lead by example, demonstrating a positive, enthusiastic, and friendly attitude at all times. You will ensure that all employees are performing their duties properly, executing company systems and procedures with full integrity. As a Shift Leader, you will directly contribute to creating a productive work environment by effectively communicating with your team, assisting with scheduling, training new employees, and resolving any interpersonal issues quickly and professionally. Your ability to handle customer concerns with a calm and professional demeanor will be critical in maintaining Jersey Mike's standards and ensuring an excellent customer experience.
Additionally, you will be actively involved in the food preparation process, working alongside the line team to prepare sandwiches according to customer specifications while adhering to cooking, safety, and sanitary guidelines. Your hands-on approach will help maintain the operational flow and ensure high-quality food is served consistently. You will also assist in maintaining the store’s cleanliness by supervising the clearing of tables, floor maintenance, washing utensils, and servicing restrooms.
Overall, the Shift Leader position is an excellent opportunity for candidates who are energetic, hard-working, and passionate about customer service and team leadership. This role requires flexibility to work various shifts including days, nights, weekends, and holidays in a fast-paced environment. Successful candidates will have a strong commitment to learning, teamwork, and sustaining a positive customer experience. If you are looking to grow your career in hospitality management and enjoy being part of a dynamic team, this position at Jersey Mike’s offers a rewarding and engaging work experience.
The Shift Leader position at Jersey Mike's is a pivotal role where you will work closely with the General Manager to oversee daily in-store operations. As a Shift Leader, you will play a major role in ensuring that the restaurant runs smoothly and efficiently while maintaining high standards of cleanliness, safety, and customer service. This non-exempt, hourly role offers competitive pay ranging from $13.00 to $15.00 per hour, reflecting the importance of leadership and operational oversight within the store.
In this role, your core responsibility is to lead by example, demonstrating a positive, enthusiastic, and friendly attitude at all times. You will ensure that all employees are performing their duties properly, executing company systems and procedures with full integrity. As a Shift Leader, you will directly contribute to creating a productive work environment by effectively communicating with your team, assisting with scheduling, training new employees, and resolving any interpersonal issues quickly and professionally. Your ability to handle customer concerns with a calm and professional demeanor will be critical in maintaining Jersey Mike's standards and ensuring an excellent customer experience.
Additionally, you will be actively involved in the food preparation process, working alongside the line team to prepare sandwiches according to customer specifications while adhering to cooking, safety, and sanitary guidelines. Your hands-on approach will help maintain the operational flow and ensure high-quality food is served consistently. You will also assist in maintaining the store’s cleanliness by supervising the clearing of tables, floor maintenance, washing utensils, and servicing restrooms.
Overall, the Shift Leader position is an excellent opportunity for candidates who are energetic, hard-working, and passionate about customer service and team leadership. This role requires flexibility to work various shifts including days, nights, weekends, and holidays in a fast-paced environment. Successful candidates will have a strong commitment to learning, teamwork, and sustaining a positive customer experience. If you are looking to grow your career in hospitality management and enjoy being part of a dynamic team, this position at Jersey Mike’s offers a rewarding and engaging work experience.
Job Requirements
- Be energetic, hard-working, and ethical
- Ability to understand and adhere to all company policies and procedures
- Commitment to learning
- Have strong desire to work as a team player
- Flexibility to work day and nights shifts, weekends, and holidays
- Ability to stand for long hours at a time and work in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Ability to lift 40 pounds
- Must be 18 years old or older
Job Qualifications
- Ability to understand and adhere to all company policies and procedures
- Positive attitude and commitment to customer satisfaction
- Flexibility to work day and nights shifts, weekends, and holidays
- Strong desire to work as a team player
- Effective communication skills
- Leadership capabilities
- Previous experience in a fast-paced food service environment is a plus
Job Duties
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
- Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements
- Use specific kitchen machinery such as knives, grills, slicers, etc
- Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
- Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy
- Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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