Jersey Mike's Shift Lead Trenton Rd

Job Overview

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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

flexible schedule
Paid training
Opportunity for advancement
Food discount
insurance benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Health Insurance
Vision Insurance

Job Description

Jersey Mike's Subs is a well-established sandwich shop franchise renowned for its commitment to quality subs and excellent customer service. As a company, Jersey Mike's focuses on creating a positive work environment that encourages teamwork, growth, and personal development. The brand has grown significantly, known for fresh ingredients, authentic recipes, and a welcoming atmosphere for both customers and employees. Jersey Mike's emphasizes promoting from within, creating opportunities for career advancement for team members who demonstrate dedication and a strong work ethic. The company fosters a culture of respect, integrity, and high standards, making it a respected name in the fast-casual dining industry.

The role offered at Jersey Mike's is highly dynamic, designed to blend customer service with food preparation and operational excellence. This position requires individuals who are energetic, hard-working, ethical, and enthusiastic team players committed to maintaining the high standards Jersey Mike's is known for. The responsibilities extend beyond simply serving food to include interacting with customers, handling orders, and managing food preparation using specific kitchen equipment like knives, grills, and slicers. This job is ideal for people who thrive in fast-paced environments, have a positive attitude, and are committed to learning and professional growth. The hourly schedule is flexible, including day and night shifts, weekends, and holidays, which suits individuals seeking work-life balance or supplemental income.

As a shift leader, you will play an integral role in the daily operations of the store alongside the General Manager. This leadership position involves overseeing employees to ensure duties are performed efficiently and according to company standards. Shift leaders must exhibit 100% integrity in executing operating procedures and leading by example. Your role involves motivating the team, managing work schedules, training new employees, and handling any customer concerns professionally. The expectation is to maintain a neat, tidy appearance by following Jersey Mike's dress code and uniform standards. The shift leader position combines leadership with hands-on management, ideal for candidates eager to grow within the organization.

Working at Jersey Mike's means taking part in a vibrant and supportive workplace culture that values flexibility and employee well-being. Full-time employees enjoy insurance benefits, and all team members receive paid training, food discounts, and opportunities for advancement. Additionally, benefits such as 401(k) plans with matching contributions, dental, vision, and health insurance, and employee discounts create a comprehensive benefits package. This role requires candidates to be at least 18 years old and able to perform physical tasks like standing for long periods and lifting up to 40 pounds. Overall, this position is perfect for driven, positive individuals who want to be part of a thriving brand dedicated to excellent food and customer experiences.

Job Requirements

  • Flexibility to work day and nights shifts, weekends, and holidays
  • Ability to stand for long hours at a time and work in a fast-paced environment
  • Positive attitude and commitment to customer satisfaction
  • Ability to lift 40 pounds
  • Must be 18 years old or older

Job Qualifications

  • Be energetic, hard-working, and ethical
  • Ability to understand and adhere to all company policies and procedures
  • Commitment to learning
  • Have strong desire to work as a team player

Job Duties

  • Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
  • Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
  • Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements
  • Use specific kitchen machinery such as knives, grills, slicers, etc
  • Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
  • Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
  • Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy
  • Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code

Job Criteria

Experience

Entry Level (1-2 years)


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