Jefe de equipo

Schlotzsky's is a well-established fast-casual restaurant chain known for its delicious sandwiches, fresh ingredients, and vibrant customer service environment. With a focus on providing a memorable dining experience, Schlotzsky's has built a loyal customer base across multiple locations. As a company, Schlotzsky's emphasizes quality, teamwork, and operational excellence to ensure that each guest feels valued and satisfied during their visit. The corporate culture is dynamic and supportive, designed to help employees grow both personally and professionally while contributing to the company’s continued success and expansion. Employees at Schlotzsky's are encouraged to maintain high food safety standards, operational accuracy, and positive guest interactions to uphold the brand's reputation in the competitive food service industry.

The role of Team Leader at Schlotzsky's is a critical position responsible for supporting the management team in overseeing all aspects of shift operations. This leadership role focuses on ensuring operational success, high-quality guest service, and the achievement of financial goals. The Team Leader is tasked with maintaining all restaurant areas to the brand's standards, including the exterior, parking areas, lobby, dining room, restrooms, kitchen, bakery, and back dock, to create an inviting and safe environment for both staff and guests.

In this capacity, the Team Leader must guarantee that recipe and food preparation standards are consistently followed at each station within the restaurant, uphold cash handling procedures with precision, and ensure that safety and security protocols are rigorously maintained. This position requires a proactive approach to food safety, including monitoring food temperatures, proper coding and dating of products, and strict adherence to sanitation standards.

Leadership responsibilities include addressing guest concerns and escalating complex issues to management, maintaining respectful and positive work relationships, providing guidance and feedback in a supportive manner, and communicating employee performance and policy violations effectively to management. The Team Leader must strictly adhere to company cash handling policies, including protecting cash, making deposits, auditing safes, and documenting cash variances, all while safeguarding confidential security information.

Additionally, the Team Leader should maintain composure and positivity under challenging circumstances, commit to punctual attendance, uphold uniform and personal grooming standards, and consistently follow the directives of the managers. This role demands a high level of responsibility, attention to detail, and the ability to motivate and lead a team toward achieving operational excellence and superior customer service.

This position is located at a Schlotzsky's corporate site and requires the individual to be at least 18 years old, reflecting both the responsibility of the role and the necessity of operating specific kitchen equipment safely. The Team Leader position is ideal for candidates seeking to advance their leadership skills within the fast-casual restaurant sector while contributing meaningfully to the company's ongoing growth and success.