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Job Overview
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Employee Discounts
Retirement Plan
Work-life balance
Job Description
Our esteemed establishment is a refined, high-volume restaurant known for its dedication to providing an exceptional dining experience to every guest who walks through our doors. Located within a vibrant resort environment, our restaurant merges impeccable service with an inviting ambiance that attracts a diverse clientele ranging from casual diners to special event guests. We pride ourselves on upholding the highest standards of hospitality, where every member of our team plays a crucial role in cultivating a welcoming and polished atmosphere. Our commitment to excellence is reflected in our comprehensive training programs, collaborative team culture, and investment in technology systems... Show More
Job Requirements
- high school diploma or equivalent required
- prior experience as a host or hostess or restaurant greeter in a refined or high-volume environment preferred
- must obtain and maintain any required licenses or certifications as applicable
- cpr and/or first aid certification preferred
- lifting 50 lbs maximum with frequent lifting and carrying of objects weighing up to 25 lbs
- it requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing
Job Qualifications
- working knowledge of restaurant operations and guest flow
- prior experience with SevenRooms is strongly preferred
- strong verbal communication and organizational skills
- ability to read and understand written English, including reservations, guest notes, and event details
- ability to speak English clearly and professionally with guests and team members
- ability to remain composed and welcoming in a fast-paced, high-volume environment
- ability to move efficiently throughout a busy dining room
Job Duties
- greet guests warmly and professionally upon arrival, confirm reservations, and acknowledge special requests or occasions
- escort guests to their tables, offer chair assistance, present menus, and ensure guests feel welcomed and informed
- thank guests upon departure and provide a positive final impression of the restaurant
- respond to guest questions and concerns with professionalism, empathy, and solution-oriented communication
- manage reservations, walk-ins, waitlists, and special requests using SevenRooms
- accurately update guest notes, preferences, and special occasions within SevenRooms
- answer incoming phone calls promptly and courteously, providing accurate information regarding reservations, hours, menus, and events
- maintain clear and consistent communication between guests, service staff, and management
- coordinate seating and table assignments to support service pacing and guest satisfaction
- communicate table status clearly with servers, captains, and management
- monitor dining room activity throughout service and adjust seating flow as needed
- support daily pre-shift meetings by communicating guest notes and operational updates when assigned
- ensure the host stand and entry area remain clean, organized, and presentable at all times
- perform assigned opening and closing duties, including stocking supplies, cleaning, and assisting with side work such as folding napkins
- assist with guest needs as appropriate, including directions within the resort or special accommodations
- attend required meetings and training
- perform additional duties as assigned to support overall service excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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