IT Support Specialist

Freudenberg is a renowned global technology group dedicated to making the world cleaner, healthier, and more comfortable through innovative solutions and a commitment to sustainability and quality. With a diverse workforce of 52,000 employees worldwide, Freudenberg fosters a networked and inclusive environment where every individual can thrive and contribute meaningfully. The company embodies the promise "We will wow your world!" which reflects its dedication not only to high-performance products and technologies but also to a vibrant workplace culture that encourages personal growth and discovery of WOW moments every day.

Freudenberg Home and Cleaning Solutions (FHCS), a prominent business group within Freudenberg, is a global leader in providing branded cleaning systems alongside household and laundry care products. This Business Group is particularly known for its flagship brands like Vileda and Vileda Professional, which enjoy a strong market presence across the globe. The group employs over 3,800 staff members and operates an extensive distribution network that supports its wide-reaching market operations. FHCS stays at the forefront of consumer needs by delivering products and services that enhance home care, cleanliness, and hygiene standards.

The position available is for an IT Support Specialist based in Aurora, Illinois, an important regional hub of the company, serving as a vital support role within the Americas Region. This role emphasizes local and remote IT support across several office and production sites, supporting approximately 400 users along with production and warehouse employees when necessary. As an IT Support Specialist, you will be integral to maintaining and improving the IT environment, ensuring seamless digital workflows and efficient hardware and software management. This role supports the digital transformation efforts within Freudenberg Home and Cleaning Solutions by proactively engaging with users to gather feedback and implement continuous enhancements.

Your daily responsibilities cover a broad scope including the management of local site IT infrastructure, hands-on technical support for PCs, mobile devices, label printers, hand scanners, IP cameras, and other IT equipment, in addition to collaborating with second-level support teams to tackle complex technical challenges. Procurement of IT supplies and coordination with external service providers will also fall under your purview, ensuring consistent and reliable IT resource availability. Moreover, you will contribute to IT projects at local, regional, and corporate levels, partake in documentation efforts, and maintain detailed inventory systems, thereby supporting organizational efficiencies and the overarching IT strategy.