IT Support Specialist

Boulder, CO, USA|Onsite

Job Overview

Compensation

Hourly

Range $28.95 - $38.46

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401(k) retirement plan with company match

vacation

holiday

Job Description

Particle Measuring Systems is a globally recognized technology company established in 1972, specializing in micro-contamination monitoring equipment. Based in Niwot, Colorado, situated in the scenic heart of the Rocky Mountains, the company serves critical industries including semiconductor and pharmaceutical manufacturing, providing cutting-edge technologies that enhance production performance and quality. With decades of expertise, Particle Measuring Systems partners with some of the largest manufacturing firms globally, leveraging innovations that support well-known brands across diverse sectors. The company prides itself on fostering a culture that values entrepreneurialism, innovation, and individual accountability, cultivating an environment where employee contributions directly impact the success and growth of the organization.

The role of IT Support Specialist at Particle Measuring Systems is integral to their IT team, contributing to the overall company goals by delivering reliable and innovative IT solutions. This career opportunity revolves around supporting the IT infrastructure, ensuring systems remain efficient, secure, and up to date to maintain seamless operations worldwide. As part of a growing IT department, this position emphasizes customer service excellence, technical expertise, and a strong problem-solving focus. Responsibilities include providing first and second-level technical support across the company’s software applications and hardware, maintaining IT assets, managing Active Directory and Microsoft 365/Azure environments, and actively participating in the ongoing enhancement of IT support processes.

Candidates should expect to work collaboratively with cross-functional teams, showcasing strong communication capabilities and a commitment to quality and continuous improvement. This role affords a dynamic work setting with opportunities for professional growth and technical development, encouraging creativity and a proactive approach in a fast-paced environment. Particle Measuring Systems offers a comprehensive compensation package, including a competitive hourly wage range from $28.95 to $38.46, complemented by robust benefits such as health, dental, vision insurance, and retirement options. Overall, the IT Support Specialist will have the chance to contribute meaningfully to a pioneering technology company that prioritizes its people and its customers' needs.

Job Requirements

Associate's degree in information technology or equivalent experience
strong understanding of computer hardware and software systems
knowledge and understanding of Microsoft 365 and Azure environment
general knowledge of Microsoft Exchange (On-Premise and Online)
general knowledge of Hypervisor technology (Hyper-V and VMware)
understanding of networking including DNS, DHCP, TCP/IP
understanding of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop
experience with cloud-based technology and applications
strong documentation skills
experience with troubleshooting and resolving technical issues
excellent communication and interpersonal skills
ability to work independently and as part of a team
strong and creative problem-solving and analytical skills
ability to work in a fast-growing team
excellent customer service

Job Qualifications

Associate's degree in information technology or equivalent experience
strong understanding of computer hardware and software systems
knowledge and understanding of Microsoft 365 and Azure environment
general knowledge of Microsoft Exchange (On-Premise and Online)
general knowledge of Hypervisor technology (Hyper-V and VMware)
understanding of networking including DNS, DHCP, TCP/IP
understanding of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop
experience with cloud-based technology and applications
strong documentation skills
experience with troubleshooting and resolving technical issues
excellent communication and interpersonal skills
ability to work independently and as part of a team
strong and creative problem-solving and analytical skills
excellent customer service
ability to work in a fast-growing team

Job Duties

Provide first and second-level technical support for Particle Measuring Systems, software applications, and related hardware
troubleshoot and resolve technical issues efficiently and effectively, escalating complex problems as needed
install, configure, and maintain computer hardware and software systems
provide remote and on-site technical support to customers as required
document and track customer issues and resolutions
maintain inventory of hardware and software assets
participate in the development and improvement of IT support processes and procedures
manage AD users and groups, permissions, and email systems
support Microsoft 365/Azure environment with emphasis on Outlook, Microsoft Teams, OneDrive and SharePoint applications
continuously evaluate processes for improvements in efficiency, quality, and safety