IT Support Engineer, Ops Tech Solutions Delivery

Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence, known for its customer-centric approach and innovative technology solutions. As one of the world's most influential tech companies, Amazon operates across a vast network of fulfillment centers and delivery hubs worldwide, ensuring speedy, accurate service to millions of customers daily. Amazon's operations rely heavily on robust IT infrastructure to support their complex logistics and distribution ecosystem, making Information Technology an integral part of their business. Within this large-scale operational framework, Amazon offers a dynamic work environment that fosters creativity, efficiency, and continuous improvement.

The Operations Technology Services (OTS) team at Amazon is a critical component in sustaining the operational backbone of the business. OTS provides nonstop global IT support to Amazon Operations, ensuring the smooth functioning of network engineering, systems administration, and technical assistance in various software and hardware environments. This role caters to a highly dynamic and fast-paced setting, requiring IT professionals who are self-motivated, solution-oriented, and enthusiastic about leading teams to overcome technical challenges. Employees in this role contribute to launching new Amazon Operations facilities, maintaining IT infrastructure, and delivering world-class support to internal customers, all while driving innovation and operational excellence.

The position available is for an IT Support Engineer within the Operations Technology Services segment. The role involves hands-on work with network engineering, troubleshooting, data cabling, and system administration across multiple platforms, including Windows Server technologies, corporate network environments, and diverse operating systems like Windows, Mac, and Linux. The IT Support Engineer will play a pivotal role in ensuring that all infrastructure networking and computing systems remain available during production hours, which is crucial for Amazon's commitment to rapid and reliable delivery.

Day-to-day responsibilities include interacting with management and staff to offer analytical and technical assistance aimed at continuously improving IT solutions and operational processes. The position requires managing local technical projects, creating or maintaining IT policies, procedures, and processes, as well as identifying root causes of operational issues to enhance efficiency. Physical demands include lifting up to 49 pounds and standing or walking during shifts that may last up to 12 hours. The role also involves supporting customers from multiple buildings and remote locations and may include travel within the local or regional area.

This position is full-time and offers a competitive hourly pay range of $25.00 to $41.00, depending on experience and location. Amazon also provides a comprehensive benefits package, including health insurance (medical, dental, vision, prescription), life insurance options, employee assistance programs, mental health support, 401(k) matching, paid time off, and parental leave. The company promotes an inclusive culture that values diversity and offers workplace accommodations for employees with disabilities, ensuring an equitable hiring process and supportive work environment.