IT Support Engineer I, OTS

Amazon is a globally recognized e-commerce and technology company known for its innovation, operational excellence, and customer-centric approach. With its vast network of fulfillment centers, transportation hubs, and technological infrastructure, Amazon delivers millions of products to customers around the world every day. As a leader in logistics and cloud computing, Amazon continuously invests in cutting-edge technology and operational efficiency to maintain its position as a market frontrunner. The company fosters an inclusive and empowering work environment that encourages growth, collaboration, and creativity across all levels of the organization.

The Operations Technology Services (OTS) team plays a crucial role within Amazon's business by providing nonstop global IT support to Amazon Operations. OTS enables seamless operational functions by supporting IT infrastructure, developing innovative in-house technology, and ensuring the smooth launch and maintenance of Amazon fulfillment centers worldwide. This IT support is vital to the success of Amazon’s supply chain, ensuring packages are delivered directly to customers with speed, accuracy, and exceptional service.

We are currently seeking a motivated and skilled IT Support Engineer I to join our team in Waco, Texas. This full-time position offers competitive hourly compensation ranging from $25.00 to $41.00 and includes comprehensive benefits from day one. As an IT Support Engineer I at Amazon, you will be responsible for implementing technical solutions and providing high-quality support for computer hardware, operating systems, and enterprise application software across multiple sites in a designated geographic area. Your expertise will help maintain and troubleshoot a variety of IT systems, ensuring operational continuity and efficiency.

The role requires a strong technical foundation, capable of troubleshooting issues that do not always follow standard operating procedures, enabling innovative problem-solving and adaptability. You'll be responsible for network engineering and troubleshooting, data cabling, and systems administration within diverse software and hardware environments. Ensuring the availability of infrastructure networking and computing systems during critical production hours is a key part of your daily responsibilities.

As part of your role, you will collaborate closely with both management and operational staff to provide analytical and technical assistance aimed at continuous IT solution improvements. Managing local technical projects and maintaining or creating IT policies, procedures, and processes will also be essential to your success. Identifying root causes of operational issues and inefficiencies will provide you with opportunities to drive enhancements that optimize the customer experience and streamline Amazon’s operations.

In this position, supporting customers from multiple local or remote locations within the region will be expected, including traveling within your area to provide direct support. This ensures rapid resolution of IT challenges, reinforcing Amazon’s commitment to high availability and exceptional service quality.

Amazon offers a dynamic work environment with a casual dress code, including jeans, t-shirts, safety shoes, and occasionally, neon safety vests, reflecting its culture of practicality and focus on safety. In addition to competitive pay, the role comes with extensive benefits such as comprehensive healthcare coverage, matching 401(k) programs, up to 20 weeks of paid parental leave, and other employee well-being initiatives.

Joining Amazon as an IT Support Engineer I means becoming part of a company that values innovation, diversity, and inclusion. Amazon is an equal opportunity employer committed to supporting employees with disabilities throughout the hiring process and beyond, ensuring a supportive and accessible work environment that allows every individual to contribute effectively and succeed. Final compensation packages will reflect your experience, qualifications, and location, ensuring a fair and rewarding employment experience.