IT Service Technician with Security Clearance

Pasadena, CA, USA|Travel, Onsite

Job Overview

Compensation

Hourly

Exact $25.50

Work Schedule

On-call

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development assistance

Paid holidays

Life insurance

Job Description

GovCIO is a leading government technology solutions provider specializing in delivering innovative and secure IT services to federal agencies. With a strong focus on mission-critical environments, GovCIO partners with government clients to implement cutting-edge technology solutions that enhance operational efficiency, security, and user experience. The company is known for its commitment to excellence, compliance with federal standards, and ability to support complex IT infrastructures that empower federal employees to perform their duties effectively.

Currently, GovCIO is hiring for an IT Service Technician to provide onsite IT support for a federal customer located in Los Angeles, CA. This is an on... Show More

Job Requirements

High school diploma or equivalent
0-2 years of relevant experience or commensurate experience
US citizenship
Ability to obtain and hold a Public Trust Clearance
Availability to work onsite in Los Angeles, CA
Willingness to travel occasionally for site coverage
Strong technical skills including troubleshooting and maintenance
Customer service orientation

Job Qualifications

High school diploma or equivalent
0-2 years of experience or commensurate experience in IT support
US citizen
High degree of technical proficiency
Excellent problem-solving skills and analytical abilities
Experience troubleshooting Apple Macintosh software and hardware in a customer service role preferred
Certification in Microsoft Operating Systems preferred
Familiarity with SCCM for remote software installation preferred
CompTIA Network+, CompTIA A+, CompTIA Server+, CompTIA Security+ certifications preferred

Job Duties

Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Recommend systems modifications to reduce user problems
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
Install operating system patches, upgrades etc. via SCCM Software Center
Provide remote support services for telework/home users
Help ensure user applications work over VPN and/or Citrix
Manage user relocation requests
Ensure devices are properly encrypted
Local on-site cabling
Provide on-site support for enterprise groups such as the network and security operation centers
Restart network equipment, including switches and routers as directed by enterprise networking
Replace defective network equipment
Assist users with mobile communication devices
Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping
Assist with physical inventory as needed
Assist with receiving and receipting property
Process computer equipment for disposal
Ensure disposal policies are properly employed
Ensure all devices are fully wiped of information before leaving the facility
Troubleshoot video conferencing and audio/video O&M system problems
Work with support staff for remote troubleshooting and repairs
Assist in setting up presentation devices and video conferencing units
Support pre/post application releases
Gather, analyze, and report end-user support trends
Answer Service Desk calls and assist users when call volumes are unusually high
Other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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