IT Service Technician with Security Clearance

GovCIO is a leading government technology solutions provider specializing in delivering innovative and secure IT services to federal agencies. With a strong focus on mission-critical environments, GovCIO partners with government clients to implement cutting-edge technology solutions that enhance operational efficiency, security, and user experience. The company is known for its commitment to excellence, compliance with federal standards, and ability to support complex IT infrastructures that empower federal employees to perform their duties effectively.

Currently, GovCIO is hiring for an IT Service Technician to provide onsite IT support for a federal customer located in Los Angeles, CA. This is an onsite position requiring the Technician to be physically present at the customer site to ensure seamless IT operations and user support. Given the nature of federal service contracts, occasional travel may be required to support other sites as needed.

The IT Service Technician role is essential in maintaining the operational integrity of IT systems by providing comprehensive support including troubleshooting hardware and software issues, performing routine maintenance, and collaborating with various technical teams to resolve problems promptly. The technician serves as a vital link between help desks, customers, and other IT personnel, ensuring that technical issues are addressed efficiently and effectively to minimize downtime and enhance user satisfaction.

Responsibilities for the position involve performing an array of critical IT support activities such as conducting hardware installations, upgrading operating systems, managing network equipment, and providing remote support to telework users. The technician will also support enterprise groups like network and security operation centers by delivering hands-on assistance with network devices and mobile communications. In addition to technical problem resolution, the role includes asset management tasks such as physical inventory, equipment disposal preparation, and ensuring compliance with data security protocols during equipment decommissioning.

This position demands a high level of technical proficiency, problem-solving ability, and customer service skills to interact effectively with federal users. Experience with tools like ServiceNow for ticket management, SCCM for software distribution, and VPN or Citrix remote access technologies are particularly valuable. The role requires readiness to provide on-call support and to participate in various activities that ensure the reliability and security of the IT environment.

The job is suited for individuals with a high school diploma and some experience or commensurate expertise in IT support, particularly those who are eager to work in a federal environment and obtain the necessary Public Trust Clearance. The hourly wage offered for this position is $25.50, reflecting entry-level compensation with opportunities for skill development and career growth within the federal IT services sector.

This comprehensive IT support role offers the chance to work alongside experienced professionals in a dynamic federal IT setting, delivering critical services to government operations. Candidates will gain valuable exposure to a broad range of technologies and support practices that can build a foundation for a successful career in IT service management and federal contracting environments.