IT Project Coordinator

Miami Lakes, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $35.00 - $40.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Paid sick leave

Paid Time Off

Job Description

Computer Aid, Inc. (CAI) is a prominent global services firm dedicated to providing exceptional IT solutions and consulting services. With a strong presence worldwide, CAI employs over 9,000 associates and generates an annual revenue exceeding 1.3 billion dollars. The company has a proud history spanning more than four decades, emphasizing innovative technology integration and workforce talent to deliver impactful, sustainable outcomes for its clients across both public and commercial sectors. CAI prides itself on its commitment to diversity and inclusion, notably pioneering initiatives to incorporate neurodiversity into enterprise environments. As a privately held company, CAI enjoys the autonomy required to pursue ethical practices and tailor solutions that best serve its stakeholders. The company culture fosters collaboration, continuous professional growth, and a forward-thinking approach, ensuring that all employees contribute to transformative projects globally.

The role of IT Project Coordinator at CAI is a pivotal position tasked with supporting engineering and software development teams by managing project coordination and administrative functions. This full-time, onsite position based in Miramar, FL includes a unique opportunity to engage in up to 20 percent international travel to facilitate cross-office teamwork and global project alignment. The IT Project Coordinator serves as the operational backbone, ensuring that documentation is meticulously maintained, workflows are streamlined, and communication between technical and non-technical stakeholders is efficient and clear. Candidates will need to be proficient in tools like Jira and Confluence, have experience handling change request tickets, and demonstrate strong organizational and communication skills. This career role offers a competitive hourly wage of $35 to $40, with exact remuneration based on experience, education, and location. Additionally, the position provides a comprehensive benefits package including medical, dental, and vision insurance, retirement savings plans through 401k, and paid time off including sick leave in compliance with relevant laws. This is an excellent opportunity for motivated professionals eager to advance their project coordination career within a dynamic, globally respected IT services firm that values innovation and diversity.

Job Requirements

2-5+ years of experience supporting engineering, IT, or software development teams in a project coordination or administrative capacity
Experience using Jira and Confluence for ticket management, workflow coordination, and documentation
Experience creating, tracking, and managing change request tickets in a technical environment
Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously
Experience preparing project reports and compiling data for leadership review
Excellent written, verbal, and interpersonal communication skills
Strong attention to detail and ability to proactively identify and address project needs
Ability to collaborate effectively with engineers, project managers, product teams, and business stakeholders
Ability and willingness to travel internationally up to 20% of the year
Valid travel document and ability to obtain any required travel documentation

Job Qualifications

2-5+ years of experience supporting engineering, IT, or software development teams in a project coordination or administrative capacity
Experience using Jira and Confluence for ticket management, workflow coordination, and documentation
Experience creating, tracking, and managing change request tickets in a technical environment
Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously
Experience preparing project reports and compiling data for leadership review
Excellent written, verbal, and interpersonal communication skills
Strong attention to detail and ability to proactively identify and address project needs
Ability to collaborate effectively with engineers, project managers, product teams, and business stakeholders
Ability and willingness to travel internationally up to 20% of the year
Valid travel document and ability to obtain any required travel documentation
Familiarity with Agile and Scrum methodologies
Experience with additional project management platforms such as Asana, Monday.com, or Microsoft Project
Understanding of Software Development Lifecycle (SDLC), IT Service Management (ITSM), or change management processes
Experience building dashboards, reports, or metrics in Confluence, Excel, or business intelligence tools
Experience supporting distributed or international teams

Job Duties

Provide day-to-day administrative and coordination support to engineering and development teams
Create, submit, and track change request tickets, ensuring documentation and approval workflows are completed accurately
Maintain and organize project documentation, team workspaces, and knowledge bases within Confluence
Manage, update, and triage Jira tickets and workflows, ensuring project boards remain current and accurate
Prepare project reports, status updates, and presentations for leadership, summarizing progress, risks, blockers, and timelines
Organize and schedule team meetings, including stand-ups, sprint planning sessions, retrospectives, and stakeholder meetings
Track project timelines, deliverables, action items, and dependencies, following up with team members as needed
Support process consistency by maintaining documentation standards, naming conventions, and project governance practices
Serve as a liaison between technical teams and business stakeholders, communicating project updates in a clear and understandable manner
Assist with onboarding team members to project tools, processes, and collaboration platforms
Travel internationally (approximately 20%) to support project coordination, team meetings, and stakeholder engagement across global offices