Job Overview
Compensation
Salary
Range $116,800.00 - $160,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
401(k) matching
Paid Time Off
Parental leave
Job Description
Operation Technology Solutions (OTS) is a critical division within Amazon Operations, dedicated to providing unparalleled IT support and solutions to some of the most complex and large-scale logistics and fulfillment operations in the world. Amazon is a global leader in ecommerce and cloud computing, operating an extensive network of fulfillment centers, sortation centers, and delivery stations that collectively deliver millions of products daily across hundreds of countries. OTS plays a pivotal role by ensuring that the technology infrastructure supporting these operations is robust, resilient, and innovative to meet the demands of speed, accuracy, and exceptional customer service.
OTS offers 24x7 global IT support across key operational areas including Fulfillment, Sortation, Logistics, and Last Mile delivery. The team also supports critical technology platforms such as Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. This comprehensive technical support enables Amazon to fulfill customer promises with remarkable efficiency and reliability.
As an integral arm of Amazon Operations, OTS prides itself on a culture of ownership, innovation, and continuous learning. Employees are encouraged to take initiative, challenge the status quo, and collaborate across diverse teams to develop and deploy cutting-edge technology solutions. Amazon fosters a diverse and inclusive work environment where individuals are inspired to contribute creatively and grow professionally.
The leadership role within OTS is designed for self-motivated individuals who thrive in dynamic and fast-paced environments. Leaders are expected to confront complex obstacles head-on, motivate diverse IT teams, and embody Amazon's leadership principles. This position involves leading a team of IT professionals with varied technical expertise to deliver innovative support solutions that empower Amazon's vast operational network.
The technology landscape within Amazon's operations centers varies, encompassing redundant core IT infrastructures leveraging top-tier vendor hardware connected through fiber optic, copper, and wireless technologies. Internal customers include human associates, robotic systems, and mechanical equipment relying on mobile computing devices, thin clients, integrated computers, and PCs running multiple operating systems such as Windows, Linux, and Android. These technologies facilitate the efficient movement of ecommerce items from suppliers into fulfillment centers, and ultimately to customers worldwide.
Amazon offers a competitive compensation package for this leadership role, including a salary range between $116,800 and $160,000 annually based in Salinas, California. Additional benefits include comprehensive healthcare coverage starting on Day 1, 401(k) matching, paid time off, and up to 20 weeks of paid parental leave. Amazon embraces a casual dress code promoting comfort and individuality, reinforcing an inclusive and welcoming workplace culture.
Key responsibilities of this role include hiring, training, and developing a high-performing team of IT professionals; ensuring workplace safety and OSHA compliance; collaborating with management and staff to enhance IT solutions; building and maintaining positive relationships with operational partners; leading infrastructure projects at new facilities; managing daily technical support activities; monitoring service level agreements; overseeing policies, procedures, inventory management; and driving recognition and communication programs. The position also requires up to 30% travel.
Amazon is an equal opportunity employer valuing diversity and inclusion, encouraging applicants from all backgrounds to apply. The company complies with fair employment laws and considers qualified applicants with arrest and conviction records pursuant to relevant ordinances. Amazon also provides accommodations for candidates with disabilities throughout the hiring process. This leadership role offers an exceptional opportunity to influence the technological trajectory and operational success of one of the world’s most innovative companies while advancing your career within a vibrant, mission-driven culture.
OTS offers 24x7 global IT support across key operational areas including Fulfillment, Sortation, Logistics, and Last Mile delivery. The team also supports critical technology platforms such as Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. This comprehensive technical support enables Amazon to fulfill customer promises with remarkable efficiency and reliability.
As an integral arm of Amazon Operations, OTS prides itself on a culture of ownership, innovation, and continuous learning. Employees are encouraged to take initiative, challenge the status quo, and collaborate across diverse teams to develop and deploy cutting-edge technology solutions. Amazon fosters a diverse and inclusive work environment where individuals are inspired to contribute creatively and grow professionally.
The leadership role within OTS is designed for self-motivated individuals who thrive in dynamic and fast-paced environments. Leaders are expected to confront complex obstacles head-on, motivate diverse IT teams, and embody Amazon's leadership principles. This position involves leading a team of IT professionals with varied technical expertise to deliver innovative support solutions that empower Amazon's vast operational network.
The technology landscape within Amazon's operations centers varies, encompassing redundant core IT infrastructures leveraging top-tier vendor hardware connected through fiber optic, copper, and wireless technologies. Internal customers include human associates, robotic systems, and mechanical equipment relying on mobile computing devices, thin clients, integrated computers, and PCs running multiple operating systems such as Windows, Linux, and Android. These technologies facilitate the efficient movement of ecommerce items from suppliers into fulfillment centers, and ultimately to customers worldwide.
Amazon offers a competitive compensation package for this leadership role, including a salary range between $116,800 and $160,000 annually based in Salinas, California. Additional benefits include comprehensive healthcare coverage starting on Day 1, 401(k) matching, paid time off, and up to 20 weeks of paid parental leave. Amazon embraces a casual dress code promoting comfort and individuality, reinforcing an inclusive and welcoming workplace culture.
Key responsibilities of this role include hiring, training, and developing a high-performing team of IT professionals; ensuring workplace safety and OSHA compliance; collaborating with management and staff to enhance IT solutions; building and maintaining positive relationships with operational partners; leading infrastructure projects at new facilities; managing daily technical support activities; monitoring service level agreements; overseeing policies, procedures, inventory management; and driving recognition and communication programs. The position also requires up to 30% travel.
Amazon is an equal opportunity employer valuing diversity and inclusion, encouraging applicants from all backgrounds to apply. The company complies with fair employment laws and considers qualified applicants with arrest and conviction records pursuant to relevant ordinances. Amazon also provides accommodations for candidates with disabilities throughout the hiring process. This leadership role offers an exceptional opportunity to influence the technological trajectory and operational success of one of the world’s most innovative companies while advancing your career within a vibrant, mission-driven culture.
Job Requirements
- 5+ years of developing a team of technical professionals across multiple locations experience
- bachelor’s degree, or 4+ years of professional or military experience
- knowledge of Linux or Unix systems administration
- experience in IT client, server, and network service delivery
- experience working with stakeholders to communicate issues while balancing business expectations
- leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).
Job Qualifications
- 5+ years of developing a team of technical professionals across multiple locations experience
- bachelor’s degree, or 4+ years of professional or military experience
- knowledge of Linux or Unix systems administration
- experience in IT client, server, and network service delivery
- experience working with stakeholders to communicate issues while balancing business expectations
- leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage)
- knowledge of hardware architectures
- experience with system management tools and client/server environments
- bachelor’s degree in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline
- experience in making data driven business decisions
- experience managing multiple projects, prioritizing, planning, and managing time
- experience in procurement, budgeting, forecasting, or asset management
- experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- strong analytical problem-solving skills
- ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams
- proven skills in leadership development and team building.
Job Duties
- Inclusively hire, train, and develop a team of IT professionals
- support all safety programs and OSHA compliance to ensure a safe work environment for all associates
- interact with management and staff to provide technical assistance for continuous improvement of IT solutions
- establish and maintain a positive, productive relationship with operational partners and staff
- lead infrastructure builds in new facilities
- plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations
- measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA)
- develop and maintain policies, procedures, and processes
- oversee management of equipment and parts inventory
- create, manage, and support recognition and communication programs
- travel up to 30%.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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