IT Field Support Technician $18.00

Calance is a well-established IT staffing and consulting firm known for connecting skilled professionals with prominent companies across the United States. With a focus on quality and professional growth, Calance partners with various industries to provide contract and permanent placement solutions. The company is committed to offering its consultants support and access to comprehensive benefits while ensuring alignment with clients' technical staffing needs.

This particular opportunity is for an IT Field Support Technician position within a large public school district located in Atlanta, GA. The role is a 12-month ongoing contract requiring the candidate to work 100% onsite and is intended for local candidates only. The position offers a competitive pay rate of $18.00 per hour for W2 employees and $20.00 per hour for incorporated individuals, with the employer not accepting 1099 independent contractors or third-party (C2C) contractors.

The IT Field Support Technician plays a crucial role as the frontline technical support resource across multiple school campuses and administrative offices. This professional is responsible for delivering deskside support focused on troubleshooting hardware, software, and network-related issues impacting staff, teachers, and students. Duties involve diagnosing and resolving technical problems promptly to maintain smooth functionality and ensure minimal disruption to educational activities.

Technicians coordinate their efforts under the guidance of Lead Field Technicians and IT leadership, maintaining strong communication channels with school leadership, faculty, and internal IT teams. The role demands excellent customer service skills, professionalism, and responsiveness. Technicians are expected to manage support tickets effectively, handle equipment maintenance and updates, and collaborate extensively with vendors and specialized support personnel.

Key responsibilities include upkeep of Chromebook carts, maintenance of interactive whiteboards and digital signage, proactive monitoring of computer labs, managing wireless network issues, and ensuring readiness for standardized testing by updating relevant equipment. The technician is responsible for asset tracking using tools like Incident IQ and supporting IT initiatives such as device deployment and AV events at school sites. Strict adherence to service level agreements and documented procedures is essential, along with mandatory participation in monthly professional development sessions.

Candidates must possess an A+ certification with at least three years of hands-on field support experience, specifically with deskside and break/fix support. Expertise supporting mobile devices such as Chromebooks, iPads, macOS, and iOS devices is mandatory along with knowledge of network infrastructure and wireless technologies. Strong communication skills and a customer-centric attitude are vital for success in this role.

Additional requirements include successfully passing a criminal fingerprint background check and drug screening, holding a valid driver's license, and having reliable transportation. Preferred qualifications highlight an associate degree, familiarity with ticketing systems like Incident IQ, and prior experience in an educational setting. This employment opportunity provides a stable and rewarding environment for IT technicians looking to support educational technology critical to student success while working with an experienced and supportive IT staffing company like Calance.