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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
401(k) with Company Match
Paid parental leave
Vacation Time
Job Description
LCS is a leading organization committed to enhancing the lives of seniors through innovative service and dedicated community involvement. As an industry leader in senior living, LCS has built its reputation on principles of integrity, honesty, and transparency, fostering a positive and inclusive workplace culture. Employees at LCS are encouraged to grow professionally while actively participating in volunteer activities and collaborative committees, which reinforces the company’s mission to serve the community and enrich the lives of seniors. With a focus on career development and workplace excellence, LCS has been recognized as a Top Workplace both in the USA and Iowa.... Show More
Job Requirements
- Bachelor's degree or equivalent experience required
- Proficiency with consumer AI engines to optimize communication and processes (Co-Pilot, ChatGPT, etc.)
- 2 - 4 years of experience in administrative support, customer experience analysis, or process improvement roles
- Exceptional organizational and time management skills
- Strong communication and presentation abilities
- Proficiency in Microsoft Office Suite and customer experience platforms (PowerPoint and Canva)
- Analytical mindset with experience in data interpretation and storytelling
Job Qualifications
- Bachelor's degree or equivalent experience required
- Proficiency with consumer AI engines to optimize communication and processes (Co-Pilot, ChatGPT, etc.)
- 2 - 4 years of experience in administrative support, customer experience analysis, or process improvement roles
- Exceptional organizational and time management skills
- Strong communication and presentation abilities
- Proficiency in Microsoft Office Suite and customer experience platforms (PowerPoint and Canva)
- Analytical mindset with experience in data interpretation and storytelling
- Familiarity with design thinking, user research methods, and change management principles is a plus
Job Duties
- Provide comprehensive administrative support including calendar management, meeting coordination, employee onboarding, and organizing department events
- Maintain departmental documentation, intranet presence, and provide contract administration
- Prepare and refine presentation and other artifacts optimized for senior level consumption
- Analyze customer interactions, feedback, and service data to identify trends, pain points, and opportunities for improvement
- Translate user insights into actionable recommendations for service and product enhancements
- Collaborate with cross-functional teams to implement strategies that enhance customer experience and service delivery
- Evaluate and refine departmental and customer service processes to improve efficiency and effectiveness
- Partner with teams to design and optimize workflows aligned with business goals and user needs
- Facilitate workshops or feedback sessions to gather input and co-create improved processes
- Promote a positive, inclusive, and collaborative workplace culture through active engagement and leadership
- Support initiatives that reinforce organizational values and employee experience
- Serve as a role model for teamwork, integrity, and continuous improvement
- Perform other duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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