IT Administrative & Customer Experience Specialist

LCS is a leading organization committed to enhancing the lives of seniors through innovative service and dedicated community involvement. As an industry leader in senior living, LCS has built its reputation on principles of integrity, honesty, and transparency, fostering a positive and inclusive workplace culture. Employees at LCS are encouraged to grow professionally while actively participating in volunteer activities and collaborative committees, which reinforces the company’s mission to serve the community and enrich the lives of seniors. With a focus on career development and workplace excellence, LCS has been recognized as a Top Workplace both in the USA and Iowa. The company offers outstanding advancement opportunities and promotes ongoing career growth within a supportive and engaging environment.

This position supports the Chief Information Officer (CIO) and departmental administration while driving improvements in customer experience through user advocacy and process innovation. Reporting directly to the SVP, Chief Information Officer, this role requires a proactive individual skilled in administrative support, customer experience analysis, and process enhancement. The position involves managing a variety of tasks including calendar management, meeting coordination, employee onboarding, event organization, contract administration, and preparation of presentations tailored for senior-level leadership. A key aspect of the role is analyzing customer feedback and service data to identify areas for improvement, translating user insights into actionable recommendations, and collaborating with cross-functional teams to execute strategies that enhance overall service delivery.

The role emphasizes continuous process improvement by evaluating and refining departmental and customer service workflows to boost efficiency and effectiveness in line with business goals. Facilitating workshops and gathering feedback are integral components to co-create better processes and promote a collaborative atmosphere. Additionally, this position champions a positive and inclusive workplace culture, supporting initiatives that uphold organizational values and employee experience. This role embodies leadership through teamwork, integrity, and a commitment to ongoing improvement.

LCS offers competitive pay ranging from $57,000 to $71,000 annually, along with great benefits including medical, dental, life insurance, disability coverage, 401(k) with company match, and paid parental leave. The company values a diverse workforce and is proud to be an equal opportunity employer requiring a post-offer background check including references. This is a unique opportunity for a motivated professional ready to contribute to an esteemed organization that truly values its employees and the communities it serves. Candidates with strong organizational, communication, and analytical skills, as well as proficiency in consumer AI tools and customer experience platforms, are encouraged to apply. Join LCS and make a meaningful impact while advancing your career in a supportive and innovative environment.