IS Specialist

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. Known for its dedication to community service and maintaining long-standing relationships, the bank has been a pillar in the local financial sector for more than 77 years. Itasca Bank & Trust Co. prides itself on upholding the values of integrity, trust, and service, which have allowed it to sustain a reputation as a responsible community leader. With numerous accolades such as the Best of the Best/Top Pick awarded by Daily Herald readers multiple years since 2016, the bank demonstrates a strong commitment to quality service, high standards, responsiveness, and the well-being of both its customers and staff. The bank fosters an inclusive environment that values diversity, employee health and safety, and promotes a positive workplace culture. By encouraging community and civic involvement alongside supporting a healthy work-life balance, Itasca Bank & Trust Co. aims to cultivate stronger communities and a healthier environment for its employees.

The IS Specialist position at Itasca Bank & Trust Co. serves a vital role within the Information Systems department, primarily focusing on providing day-to-day technical support and operational IT assistance across all bank locations. This full-time, on-site role is essential in maintaining the reliability, security, and compliance of IT systems that support the bank's daily operations. The IS Specialist acts as the first point of contact for employee technology needs, delivering hands-on support with responsiveness and attention to detail. The position requires installing, configuring, and maintaining workstations, software, and peripheral equipment, as well as managing user access rights and providing comprehensive technical support for core banking applications and third-party software. This role also involves collaborating closely with Managed Service Providers (MSPs) and other IT vendors to troubleshoot problems, reduce downtime, and ensure the proper function of all systems.

Additionally, the IS Specialist is responsible for maintaining an accurate inventory of IT assets, monitoring system performance and security vulnerabilities, assisting with audits and regulatory examinations, and supporting business continuity and disaster recovery testing. This job offers the opportunity for professional growth and expanded responsibilities within the Information Systems department. Candidates with a background in IT support, especially those experienced in banking or regulated industries, and a solid understanding of Windows operating systems, Microsoft 365, and IT security principles will find this role rewarding and impactful. The collaborative and professional environment encourages the development of technical skills, problem-solving abilities, and effective communication with non-technical staff. The position supports a standard Monday to Friday work schedule, with occasional after-hours work to support system updates and unplanned outages, and may require some travel between Itasca and Roselle branch locations.