IS Epic Server Engineer - IS Epic Engineering

Lakeland Regional Health is a prominent medical center situated in the heart of Central Florida, recognized for its century-long commitment to delivering exceptional healthcare services to the community it serves. As the only Level 2 Trauma center covering Polk, Highlands, and Hardee counties, Lakeland Regional Health holds a critical position in emergency care, operating the second busiest Emergency Department in the United States. This extensive facility, licensed for 910 beds, manages over 200,000 emergency room visits annually, alongside more than 49,000 inpatient admissions, 21,000 surgical cases, approximately 4,000 births, and over 101,000 outpatient visits each year. The health system’s expansive services and high patient volume make it a key healthcare provider in the region.

Lakeland Regional Health is currently expanding its workforce and is actively seeking dedicated professionals for the role of Epic Server Engineer. This position is integral to the Information Systems (IS) Department and involves implementing, managing, and supporting Epic Electronic Health Record (EHR) solutions, focusing on both client and server components. This full-time position offers a competitive salary ranging from $83,803.20 to $104,759.20 annually, with benefits and time off accrual for eligible employees. The work schedule is Monday through Friday, with a call rotation, based at the facility located at 210 South Florida Avenue, Lakeland, FL.

The Epic Server Engineer will play a vital role within a collaborative team responsible for the strategic technical direction, architecture, and ongoing evolution of Lakeland Regional Health’s Epic EHR environment. This includes supporting various Epic modules and applications such as MyChart, Epic-Link, Hyperspace Web, interconnect and FIPS servers, Kuiper, Haiku, and Canto, ensuring seamless integration and functionality to support patients, guests, and employees alike. The role demands expertise in server and application infrastructure implementation, validation, and preparation of systems for operational handover.

Moreover, the engineer will partner with multiple teams to sustain and enhance the system through upgrades, maintenance, and expansion efforts. They will also provide expert-level support for escalated technical issues related to the Epic infrastructure. The role requires familiarity with technologies including VMware, Active Directory, Citrix XenDesktop, and NetScaler, alongside database management and caching practices. A strong emphasis is placed on proactive monitoring, incident resolution, capacity planning, and performance optimization to guarantee the reliability and efficiency of the EHR systems.

Lakeland Regional Health fosters a culture centered on inclusivity, teamwork, patient safety, and continuous quality improvement. The Epic Server Engineer is expected to embody these values, promoting an engaged work environment and ensuring excellent patient and family experiences. Through a commitment to stewardship, accountability, and adherence to organizational policies, this role contributes directly to the overarching mission of delivering quality healthcare with innovative technical solutions. Candidates with a background in IT infrastructure engineering, specifically in healthcare settings and large-scale environments, will find this position both challenging and rewarding, offering significant opportunities for professional growth and impact within a leading healthcare organization.