Internet Technical Support Representative I

Mediacom Communications is a well-established telecommunications company with a strong presence across 22 states in the United States, employing over 4,000 dedicated professionals. Since its inception in 1995, Mediacom has focused on bridging the digital divide by delivering faster, more reliable internet service, a broad range of free digital and HD TV options, advanced home security solutions, and phone services. Their commitment to innovation and growth has made them a leading provider of high-tech entertainment and communication products in the communities they serve. The company has earned multiple prestigious recognitions including being listed among the Best Managed Companies from 2019 to 2025, as well as awards for diversity and social impact initiatives. With a customer base of more than 1.55 million clients and a wide array of brands such as Xtream TV, Phone and Internet, Xtream Xpert, and Mediacom Digital Home, Mediacom prides itself on connecting people to what matters most with superior technology and services.

The role at Mediacom Communications is a customer-focused technical support specialist position based within a call center environment. This position involves taking inbound calls to assist customers with internet and phone service technical issues, including software configurations and troubleshooting. The role emphasizes providing exceptional customer service to build loyalty, leveraging active listening skills, and following detailed troubleshooting protocols to resolve issues on the first call. The first six months of employment include intensive onsite training and gradual transition to a hybrid work schedule, balancing remote and in-office work for ongoing engagement and flexibility. This role offers a competitive salary ranging from $15.50 to $17.88 per hour with multiple opportunities for bonuses and pay increases tied to performance and training completion.

Employees at Mediacom can look forward to a dynamic and fast-paced work environment where no two days are the same, allowing them to develop critical multitasking skills and build lasting customer relationships. The company fosters a supportive team culture where employees are encouraged to grow their careers through continual training, coaching, and advancement opportunities. Additional incentives include commission potentials, shift differentials, recognition programs, and generous benefits designed to meet diverse employee needs, such as health, vision, dental insurance, paid time off, and a 401K plan with company matching. Mediacom is an equal opportunity employer, committed to providing an inclusive workplace that values diversity and ensures fair treatment for all employees and applicants. Joining Mediacom means becoming part of a forward-thinking team dedicated to customer satisfaction, technological excellence, and community connectivity.