Internet Concierge

Bean Automotive Group is a nationally recognized automotive group committed to honoring and advancing Miami's celebrated automobile heritage. With four key locations including Kendall Toyota, Lexus of Kendall, West Kendall Toyota, and Lexus of West Kendall, the company is dedicated to delivering exceptional customer service to every client, one at a time. Known for its strong community presence and dedication to customer satisfaction, Bean Automotive Group offers a dynamic and supportive work environment for its associates. The company prioritizes integrity, professionalism, and teamwork, ensuring that every team member has the opportunity to grow and contribute to its ongoing success.

The available position is for an Internet Concierge, a critical role within the company’s Business Development Center (BDC). This role is designed for an individual who combines excellent communication skills with the ability to use technology effectively to attract and engage potential car buyers. The Internet Concierge functions as the bridge between online inquiries and the sales team by making outbound calls, responding to incoming calls, and scheduling sales appointments. The role requires maintaining high standards of courtesy, professionalism, and follow-up persistence to convert internet leads into successful sales outcomes.

As an Internet Concierge, you will utilize the company’s Customer Relationship Management (CRM) system to perform ongoing follow-up activities such as calls, emails, and texting to maintain contact with potential customers who have yet to make a purchase. This position demands a proactive, detail-oriented attitude and the ability to handle multiple communication channels efficiently. Additionally, candidates must possess bilingual skills in English and Spanish to effectively engage the diverse Miami market. The role involves working independently and collaboratively within a team, with responsibilities including managing appointment scheduling and contributing to other related duties as assigned.

Employment with Bean Automotive Group comes with competitive compensation and an attractive benefits package. Benefits include paid time off, paid holidays, comprehensive health and life insurance plans, a 401(k) retirement plan with employer matching, wellness programs, and educational opportunities such as ASE certification reimbursement. The company fosters a culture of growth and continuous learning, offering hands-on and web-based training to support career advancement.

This position requires a flexible work schedule including some weekends, emphasizing the company’s commitment to meeting customer needs promptly. Bean Automotive Group is an equal opportunity employer that values diversity and adheres to a drug-free workplace policy. Employment is contingent upon successful completion of drug, background, and motor vehicle record screenings. This is an excellent opportunity for individuals seeking stable employment with a reputable company that appreciates dedication, professionalism, and superior customer service.