Internet Concierge

Bean Automotive Group is a nationally recognized automotive group dedicated to preserving and championing Miami's rich automotive heritage. Operating through four key locations — Kendall Toyota, Lexus of Kendall, West Kendall Toyota, and Lexus of West Kendall — the group delivers an unmatched customer experience that reflects its commitment to excellence and community values. With a strong reputation in the automotive industry across South Florida, Bean Automotive Group prides itself on nurturing a work environment where associates are valued for their dedication and skill. The company emphasizes a culture of respect, growth, and high-quality service, which translates to an engaging and supportive workplace for all employees. Bean Automotive Group is more than just a collection of dealerships; it is a community that upholds the standards of integrity, professionalism, and customer satisfaction in the automobile sector.

Currently, the group is seeking to expand its team with an Internet Concierge, a role crucial to the ongoing success and growth of their sales operations. This position forms part of the Business Development Center (BDC) where the incumbent will leverage their selling skills, technological competence, and interpersonal attributes to engage prospective customers primarily through digital and phone interactions. The Internet Concierge serves as the important first point of contact for internet inquiries and incoming calls, responsible for corresponding with potential clients and scheduling appointments that facilitate the sales process. The role requires a courteous and professional phone presence, proficiency in CRM software for managing customer relationships, and a proactive attitude aimed at ensuring customer satisfaction. Employees in this position benefit from specialized training programs including ASE certification reimbursement and manufacturer-led continuing education, equipping them with knowledge and skills for career advancement within the automotive industry.

The Internet Concierge position is designed for dynamic individuals who are comfortable working independently as well as collaboratively within a team. Typical work schedules encompass five days per week, including some weekends, demonstrating flexibility and commitment to customer service outside traditional office hours. Alongside competitive compensation, Bean Automotive Group offers a comprehensive benefits package that includes three weeks of paid time off, paid holidays, and a 401(k) retirement plan with a generous 50 percent employer match. Associates also receive paid health, gap, life, and AD&D insurance, with eligibility for dental, vision, short-term and long-term disability plans, plus voluntary life insurance options. A paid volunteer time-off program encourages community involvement, supported by an award-winning wellness program and incentives for healthcare premium reductions. Employees enjoy access to exclusive discounts making the workplace rewarding and engaging.

As a workplace committed to diversity, equity, and inclusion, Bean Automotive Group maintains equal opportunity employment policies where merit and qualifications govern employment decisions without discrimination. All prospective employees must successfully complete thorough drug and background screenings, including motor vehicle record checks, ensuring a safe and reliable workforce. The employment relationship with Bean Automotive Group remains at-will, allowing either the employee or the company to terminate if needed, maintaining mutual respect and flexibility in personnel management. Joining Bean Automotive Group means becoming part of an iconic regional organization dedicated to excellence and community, where continuous learning, career development, and employee well-being are prioritized.