Internet Concierge

Bean Automotive Group is a nationally recognized automotive group that proudly champions Miami's rich automobile heritage. With four dynamic locations under its umbrella — Kendall Toyota, Lexus of Kendall, West Kendall Toyota, and Lexus of West Kendall — the group is dedicated to delivering exceptional automotive buying and servicing experiences. Bean Automotive Group has built a reputation synonymous with trust, quality service, and customer satisfaction, which has made it a staple in the Miami community for those seeking top-tier vehicles along with outstanding customer care. The group prides itself on its knowledgeable associates who work diligently to uphold the company’s mission, ensuring that every customer interaction is meaningful and tailored to individual needs. Beyond selling vehicles, the group fosters long-term relationships by providing a variety of automotive services, supported by manufacturer training and ongoing education to keep the team at the cutting edge of the industry.

The current opportunity is for the role of an Internet Concierge within one of the group’s bustling operations. This position is vital as it bridges the gap between prospective customers and the sales department, providing a seamless and engaging introduction to the dealership’s offerings. The Internet Concierge (BDC Specialist) leverages a blend of customer service acumen, technological proficiency, and sales skills to attract and secure clients. The role requires managing inbound and outbound communications including calls, emails, and texts, all with the objective of scheduling sales appointments and maintaining ongoing engagement with potential buyers. Importantly, this role demands a courteous and professional phone demeanor combined with a positive attitude to foster outstanding customer relationships.

Beyond the customer-facing elements, the Internet Concierge utilizes Customer Relationship Management (CRM) software extensively to track and follow up with leads, ensuring no opportunity is missed and that communication is personalized and timely. This approach not only increases sales opportunities but also enhances customer experience by providing timely and relevant information. The position is designed for individuals who are motivated, detail-oriented, and able to work independently while also contributing to a team environment. Given the customer-centric nature of this role, strong communication skills in both English and Spanish are essential, ensuring the dealership effectively reaches its diverse clientele.

Working with Bean Automotive Group means enjoying a competitive compensation and benefits package that is among the best in the automotive industry. Associates receive three weeks of paid time off annually, paid holidays, and participation in a 401(k) retirement plan with a 50 percent employer match — a clear commitment to supporting both the present and future financial well-being of its employees. Health, gap, life, and AD&D insurance are fully paid, with additional eligibility for dental, vision, short-term and long-term disability, and voluntary life insurance options. Employees also benefit from a paid volunteer time-off program, an award-winning wellness program, and healthcare premium incentives designed to support a balanced and healthy lifestyle. Moreover, the group invests in its employees’ professional development through ASE certification reimbursement and a paid continuing education program, manufacturer hands-on training, and web-based education resources to foster career growth and skill enhancement.

In summary, the Internet Concierge position at Bean Automotive Group offers a unique blend of customer service, sales, and administrative responsibilities within a thriving automotive group. The role is not just about scheduling appointments; it is about creating positive customer experiences and fostering lasting relationships that benefit both the dealership and its customers. For enthusiastic professionals who are eager to advance their careers in the automotive sales industry, this role presents an exceptional opportunity to work within a supportive and rewarding environment.