Job Overview
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) Plan
Gym membership reimbursement
Job Description
Murfreesboro Medical Clinic & SurgiCenter (MMC) is a well-established physician-owned, multi-specialty medical clinic serving the Middle Tennessee community for several decades. With over 20 medical specialties housed under one roof, MMC offers a collaborative, supportive environment dedicated to delivering comprehensive healthcare services. The clinic prides itself on blending compassionate care with medical innovation, fostering a team-oriented atmosphere where both professionals and patients are valued. MMC maintains a commitment to continuous improvement in community health by providing accessible, quality medical and surgical care that is cost-effective and responsive to patient needs. Their vision emphasizes wellness promotion, disease diagnosis, and enhancing treatment through community engagement and professional collaboration. The clinic's core values include a progressive approach to medical advances, responsiveness to patient and community needs, professional ethics, team-oriented leadership, and maintaining a positive and open working environment.
The role available is for a Medical Receptionist within the General Surgery department at MMC. This position is essential to the clinic’s daily operations, providing clerical support to the Internal and Family Medicine Department. The Medical Receptionist acts as the first point of contact for patients, ensuring a welcoming and professional atmosphere at the clinic's front desk. Responsibilities include greeting patients and visitors, managing incoming calls, scheduling appointments, handling patient demographic and insurance information for billing accuracy, and processing payments and receipts. The receptionist supports a teamwork-based approach, helping to meet the needs of patients and healthcare providers alike. The working environment includes frequent communication interactions, and occasional exposure to medical practice hazards such as communicable diseases and bodily fluids. Physical activities such as walking, bending, and lifting up to 30 pounds are part of the role, alongside the need to remain calm under stressful situations.
MMC offers a supportive work culture where communication, flexibility, and professionalism are vital. The Medical Receptionist must demonstrate excellent customer service skills, the ability to prioritize multiple tasks efficiently, and competency with necessary computer systems. MMC values employees who are adaptable and committed to helping maintain the clinic’s high standards, including adherence to HIPAA and OSHA guidelines. This position provides an opportunity to join a reputable healthcare provider known for its collaborative spirit and commitment to the community. MMC supports employee growth and well-being through a comprehensive benefits package that includes medical, dental, and vision insurance, life and disability coverage, flexible spending accounts (FSA) and health savings accounts (HSA), a 401(k) retirement plan with company match, gym membership reimbursement, and wellness programs. This role is designed for individuals eager to contribute to a team dedicated to delivering exceptional patient care and community health improvement.
The role available is for a Medical Receptionist within the General Surgery department at MMC. This position is essential to the clinic’s daily operations, providing clerical support to the Internal and Family Medicine Department. The Medical Receptionist acts as the first point of contact for patients, ensuring a welcoming and professional atmosphere at the clinic's front desk. Responsibilities include greeting patients and visitors, managing incoming calls, scheduling appointments, handling patient demographic and insurance information for billing accuracy, and processing payments and receipts. The receptionist supports a teamwork-based approach, helping to meet the needs of patients and healthcare providers alike. The working environment includes frequent communication interactions, and occasional exposure to medical practice hazards such as communicable diseases and bodily fluids. Physical activities such as walking, bending, and lifting up to 30 pounds are part of the role, alongside the need to remain calm under stressful situations.
MMC offers a supportive work culture where communication, flexibility, and professionalism are vital. The Medical Receptionist must demonstrate excellent customer service skills, the ability to prioritize multiple tasks efficiently, and competency with necessary computer systems. MMC values employees who are adaptable and committed to helping maintain the clinic’s high standards, including adherence to HIPAA and OSHA guidelines. This position provides an opportunity to join a reputable healthcare provider known for its collaborative spirit and commitment to the community. MMC supports employee growth and well-being through a comprehensive benefits package that includes medical, dental, and vision insurance, life and disability coverage, flexible spending accounts (FSA) and health savings accounts (HSA), a 401(k) retirement plan with company match, gym membership reimbursement, and wellness programs. This role is designed for individuals eager to contribute to a team dedicated to delivering exceptional patient care and community health improvement.
Job Requirements
- High school diploma or GED
- experience preferred but not required
- excellent customer service skills
- strong communication skills
- ability to prioritize and manage multiple tasks
- flexibility and adaptability
- ability to maintain professionalism under stress
- basic computer proficiency
Job Qualifications
- High school diploma or GED
- excellent customer service skills
- strong communication skills with co-workers, providers, and patients
- ability to conduct daily functions in an appropriate, professional, and compassionate manner
- ability to manage and prioritize multiple tasks efficiently
- teamwork attitude
- flexibility to respond to changing demands
- ability to react calmly and competently in stressful situations
- effective utilization of computer systems and programs necessary to complete daily tasks
Job Duties
- Represent MMC in a courteous and professional manner
- greet guests and incoming calls in a polite, prompt, and helpful manner
- take accurate messages which include all required information
- process voicemails
- be at your workstation on time and prepared to start the day
- be flexible when asked to stay past your scheduled work time as needed to accommodate the needs of patients
- collect co-payments, deductibles, co-insurance, or other patient responsible balances
- email communication is utilized in this department for important messages and updates, staff members are expected to read emails frequently
- correctly process payments and receipts
- prepare daily deposit and maintain cash bag
- schedule, coordinate and reschedule patient appointments as instructed by providers
- screen calls and direct to appropriate staff member
- utilize Phreesia pad with every patient unless they checked in online prior to appointment
- obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
- obtain and process insurance referrals timely
- provide prompt, efficient, and accurate patient service
- meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
- keep your work area and the clinic clean
- be knowledgeable of and adhere to all HIPAA and OSHA guidelines
- be knowledgeable of and adhere to all MMC policies and procedures
- with instruction, perform other duties as required or assigned
Job Criteria
Experience
No experience required
Job Location
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