Intermediate Customer Care Representative, PSA Vault (Work Onsite)

Collectors is a global leader in creating innovative technology that offers value-added services to collectors worldwide. Founded in 1986, Collectors has become synonymous with authenticity, trust, and expertise in the collectibles industry. The company's operations span several collectible categories including trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Collectors prides itself on modernizing and digitalizing the collectibles authentication and grading process to enhance collector experiences and support their passion. With over 3000 employees across international headquarters and offices in multiple countries such as the United States, Japan, China, Canada, Mexico, Germany, and France, Collectors is a large, dynamic, and growing enterprise committed to excellence and innovation.

Collectors owns major subsidiaries including PSA (Professional Sports Authenticator), PCGS, Beckett, SGC, and Card Ladder, each dominating their respective niches in the collectibles grading and authentication market. PSA, founded in 1991, is the largest and most trusted third-party trading card grading company worldwide, having certified over 40 million cards and collectibles with a cumulative declared value exceeding one billion dollars. Collectors’ dedication to technology, transparency, and quality has firmly established it as the go-to partner among hobbyists and professional collectors.

The role opening is for a PSA Vault Intermediate Customer Care Representative based at the Santa Ana, California headquarters, requiring full-time onsite work, five days a week. This position is vital in delivering world-class customer care to collectors globally by supporting the PSA Vault and eBay teams. The Customer Care Representative will handle inbound and outbound communications across multiple platforms, including phone, email, social media, live chat, and message boards. This role demands a balance between expert product knowledge, problem-solving skills, and excellent communication abilities to ensure that customer inquiries and concerns are resolved efficiently and to the customer’s satisfaction.

The position requires interaction with customers by providing service information, handling complaints, promoting memberships and supplies, following up on issues, and sometimes representing the company at trade shows. The representative must exhibit professionalism across all forms of communication and maintain a high standard of customer service. This is a critical role for maintaining the company’s reputation and customer loyalty.

Candidates will benefit from working in a supportive environment committed to diversity and inclusion, offering opportunities to grow professionally within a thriving multinational organization. Compensation is competitive at an estimated hourly rate of $22, with actual pay dependent on experience and other factors. The company values the contributions of its employees and provides comprehensive benefits including health insurance, retirement plans, paid time off, and more. This role is ideal for individuals with a solid background in customer service, preferably in contact centers, those who can multitask across multiple channels, and those eager to grow within the collectibles market.