Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $24.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
The Salvation Army is a global nonprofit organization dedicated to meeting human needs and bringing hope to communities around the world. Established over 150 years ago, The Salvation Army delivers a wide range of social services including food assistance, emergency shelter, disaster relief, rehabilitation programs, and community outreach initiatives. With a mission rooted in compassion and service, The Salvation Army operates as both a Christian church and a charitable organization, committed to uplifting individuals and families in crisis regardless of their background or beliefs. The organization is known for its holistic approach to addressing poverty and social injustice, providing immediate aid while empowering clients to achieve long-term stability and independence.
The Intake Receptionist / Food Pantry Coordinator role at The Salvation Army plays a critical part in supporting the Family Services programs by serving as the initial point of contact for clients seeking assistance. This position is essential in fostering a welcoming and respectful environment for individuals and families in need. The successful candidate will handle front-line client support by greeting clients, facilitating intake and documentation, maintaining accurate and confidential client records, and ensuring smooth daily pantry operations. Key responsibilities extend to managing inventory control, liaising with food banks such as the Greater Lansing Food Bank, coordinating volunteers, and ensuring compliance with USDA and agency standards.
This full-time position requires a compassionate individual who can balance client service with administrative efficiency. The Intake Receptionist / Food Pantry Coordinator will work collaboratively with Case Workers, Case Specialists, and the Business Manager, contributing to the overall effectiveness of the program by maintaining organized records, preparing reports, and upholding policies and procedures. Through direct client interaction, data management, and pantry oversight, this role directly impacts the quality and accessibility of services delivered to vulnerable populations, especially low-income households and special needs clients.
This role provides an excellent opportunity for individuals passionate about social service and community support to make a meaningful difference. The candidate will be involved in processing client documentation in WellSky and other systems, managing client confidentiality rigorously, and ensuring the food pantry operates efficiently and in accordance with compliance requirements. The position also involves volunteer coordination and training, requiring good interpersonal and organizational skills. Additionally, the role demands adherence to professional ethical standards and codes of conduct, emphasizing cultural sensitivity and social justice.
Overall, The Salvation Army offers a collaborative and mission-driven work environment where employees are empowered to serve with purpose and integrity. The Intake Receptionist / Food Pantry Coordinator will be part of a team dedicated to transformative social impact, helping to meet essential needs while fostering dignity and respect for all clients. This role is vital to the operational success of Family Services and the broader community outreach initiatives of The Salvation Army.
The Intake Receptionist / Food Pantry Coordinator role at The Salvation Army plays a critical part in supporting the Family Services programs by serving as the initial point of contact for clients seeking assistance. This position is essential in fostering a welcoming and respectful environment for individuals and families in need. The successful candidate will handle front-line client support by greeting clients, facilitating intake and documentation, maintaining accurate and confidential client records, and ensuring smooth daily pantry operations. Key responsibilities extend to managing inventory control, liaising with food banks such as the Greater Lansing Food Bank, coordinating volunteers, and ensuring compliance with USDA and agency standards.
This full-time position requires a compassionate individual who can balance client service with administrative efficiency. The Intake Receptionist / Food Pantry Coordinator will work collaboratively with Case Workers, Case Specialists, and the Business Manager, contributing to the overall effectiveness of the program by maintaining organized records, preparing reports, and upholding policies and procedures. Through direct client interaction, data management, and pantry oversight, this role directly impacts the quality and accessibility of services delivered to vulnerable populations, especially low-income households and special needs clients.
This role provides an excellent opportunity for individuals passionate about social service and community support to make a meaningful difference. The candidate will be involved in processing client documentation in WellSky and other systems, managing client confidentiality rigorously, and ensuring the food pantry operates efficiently and in accordance with compliance requirements. The position also involves volunteer coordination and training, requiring good interpersonal and organizational skills. Additionally, the role demands adherence to professional ethical standards and codes of conduct, emphasizing cultural sensitivity and social justice.
Overall, The Salvation Army offers a collaborative and mission-driven work environment where employees are empowered to serve with purpose and integrity. The Intake Receptionist / Food Pantry Coordinator will be part of a team dedicated to transformative social impact, helping to meet essential needs while fostering dignity and respect for all clients. This role is vital to the operational success of Family Services and the broader community outreach initiatives of The Salvation Army.
Job Requirements
- Associate degree in a related field (preferred)
- experience in front desk or call center role (preferred)
- bilingual in English and Spanish (preferred)
- experience working with low-income populations (preferred)
- one-year experience in social work or social service field (desired)
- basic skills in Microsoft Office 365
- working knowledge of TEAMS and SharePoint
- willingness to learn new software
- complete Safe From Harm training and maintain certification
- ability to maintain client confidentiality
- excellent interpersonal and organizational skills
- ability to work collaboratively within a team environment
Job Qualifications
- Associate degree in a related field (preferred) or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- experience in a call center or front desk role (preferred)
- bi-lingual English and Spanish (preferred)
- experience working with low-income populations (preferred)
- one-year experience in social work or social service field (desired)
- learn and adhere to The Salvation Army Social Services Code of Ethics
- adhere to professional codes of ethics as they apply to professional licensing
- understand and adhere to professional boundaries within and outside of the organization
- maintain client confidentiality and obtain appropriate releases of information
- demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
- complete Caseworker Certification Program within 120 days of hire
- basic skills in Microsoft Office 365
- working knowledge of TEAMS and SharePoint
- willingness to learn new software as needed
- complete Safe From Harm training, and keep current as needed
Job Duties
- Greet and assist clients in person, by phone, and through agency referrals
- facilitate and process client intake documentation in accordance with program requirements
- distribute food, personal care, and baby items during designated pantry hours
- ensure accommodation is made for clients with special needs
- maintain strict client confidentiality in compliance with agency policies and applicable regulations
- accurately enter client data into WellSky and other required systems
- complete releases of information, case notes, service transactions, and required documentation
- maintain organized, secure client files and complete month-end file closures
- prepare and submit monthly statistics and required reports in a timely manner
- issue donation receipts and track food and in-kind donations
- maintain inventory of food and personal needs items
- submit weekly orders to Greater Lansing Food Bank and communicate updates as needed
- coordinate pantry operations and referrals with partnering agencies and food bank representatives
- collect and submit invoices to the Business Manager
- maintain USDA documentation and required records for compliance
- train and schedule pantry volunteers and provide oversight during operations
- process volunteer applications and coordinate scheduling for pantry and community kitchen programs
- implement policies and procedures established by Program Administrators
- participate in staff meetings and in-service trainings
- maintain a professional appearance and orderly work environment
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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