Intake Receptionist/Food Pantry Coordinator

The Salvation Army is a renowned international movement and evangelical part of the universal Christian Church, dedicated to preaching the gospel of Jesus Christ and meeting human needs without discrimination. As a faith-based organization rooted in biblical principles, The Salvation Army has established itself as a compassionate and effective social service provider worldwide. The organization is committed to uplifting vulnerable communities, promoting social justice, and offering aid to those in need through a variety of programs including family services, emergency relief, rehabilitation, and community outreach. The Salvation Army values its employees as the heartbeat of its mission and fosters a community of passionate individuals driven by compassion and a desire to create meaningful change in the lives of people struggling with poverty, homelessness, and other social challenges.

The role of Intake Receptionist/Food Pantry Coordinator at The Salvation Army plays a vital part in supporting the Family Services programs by providing front-line client assistance and administrative coordination. This position serves as the initial point of contact for clients, greeting and assisting them in person, by phone, or through agency referrals, ensuring that those seeking help receive prompt and respectful service. The Intake Receptionist facilitates client intake processes, manages documentation, and maintains accurate and confidential client records in compliance with organizational policies. In addition to client services, this role oversees daily operations of the food pantry, including inventory control, placing orders with food banks, coordinating volunteers, managing compliance documentation, and compiling statistical reports. Working closely with case workers, specialists, and business managers, the Intake Receptionist supports the overall program effectiveness by delivering compassionate service and maintaining an organized and professional work environment.

This position demands strong interpersonal skills, attention to detail, and the ability to manage multiple responsibilities simultaneously. Successful candidates should be comfortable working with diverse populations, including low-income individuals and families, and must demonstrate a commitment to maintaining client confidentiality and professional boundaries. Proficiency in data management systems like WellSky and basic computer skills including Microsoft Office 365, Teams, and SharePoint are essential. The role also requires adherence to ethical guidelines and completion of specific trainings such as the Safe From Harm program and Caseworker Certification within designated timeframes. The Salvation Army offers a comprehensive benefits package including health, dental, vision, and hearing coverage, disability options, pension contributions, employee discounts, and generous paid time off. The organization is an equal opportunity employer that encourages applications from veterans, individuals with disabilities, those impacted by the justice system, and candidates without college degrees. This position offers an opportunity to contribute meaningfully to a respected humanitarian mission while growing professionally and personally within a supportive and values-driven workplace.