Installation Success Coordinator

Air On Demand is a family-owned HVAC company based in Cutler Bay, South Dade, Florida, proudly serving the local community since 2002. With over 20 years of experience, Air On Demand has built a reputation for integrity, exceptional service, and dedication to customer satisfaction, earning its motto "Where We Put Fans First – Every Time." The company specializes in air conditioning installation and maintenance, focusing not only on technical expertise but also on creating loyal customers who become raving fans through superior service and communication. As a values-driven organization, Air On Demand emphasizes doing the right thing, supporting its team, and serving the community with commitment and care. The company offers a supportive, team-oriented work environment that encourages employees to take pride in their work and contribute to the growth and success of the business.

The role of Installation Success Coordinator at Air On Demand is a critical position that goes far beyond basic scheduling. This is a highly organized, communication-focused opportunity designed for someone who thrives on ensuring an exceptional customer experience throughout the entire air conditioning installation process. Acting as the "quarterback" of installations, the coordinator is the essential link between customers and the install team. From the moment a customer commits to a new HVAC system, the coordinator manages every detail: confirming installation dates, ensuring materials and equipment are ready, handling permit processing and compliance, maintaining flawless paperwork, and providing proactive communication to build customer confidence and satisfaction.

This position demands a detail-oriented and process-driven professional who can juggle multiple projects simultaneously while remaining calm under pressure. The Installation Success Coordinator takes ownership of project timelines, permits, inspections, invoicing, warranty registrations, and rebate submissions, ensuring nothing falls through the cracks. They serve as the customer concierge by setting clear expectations, offering consistent communication before, during, and after the installation, and following up to ensure the customer is completely satisfied. The goal is to turn every installation into a 5-star experience and foster positive reviews and long-term customer loyalty.

Candidates ideally have experience in the HVAC industry, are familiar with ServiceTitan software, and have a strong background in permit processing. Key skills include excellent communication via phone, text, and email, strong organizational abilities, and a solutions-focused mindset. Joining Air On Demand means becoming part of a growing, family-oriented company that values integrity and excellence and offers competitive pay based on experience, including performance bonuses, vacation, holiday pay, and other benefits. This is a unique chance to play a pivotal role in a thriving HVAC company, helping shape effective systems and processes while contributing to a company culture that truly puts fans first.