Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.00 - $17.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
voluntary life and AD and D insurance
Short term disability insurance
accident insurance
critical illness insurance
401k
Employee Referral Program
hotel discounts
Paid Time Off
performance-based bonuses
Career growth opportunities
supportive work environment

Job Description

Hampton Inn & Suites Charlotte-Arrowood is part of the prestigious Maya Hotels family, a recognized leader in the hospitality industry, known for representing some of the most respected hotel brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Located at 9110 Southern Pine Blvd., Charlotte, NC, the hotel offers guests a welcoming and comfortable environment, enhanced by an unwavering commitment to cleanliness, service excellence, and guest satisfaction. As a member of Maya Hotels, the Hampton Inn & Suites Charlotte-Arrowood upholds the company-wide standards that ensure every guest receives outstanding service and enjoys a safe, pristine, and pleasant experience during their stay.

At Maya Hotels, we emphasize the importance of work-life balance, team development, and career growth, making us a sought-after employer in the hospitality sector. The Hotel Inspector role at our Charlotte-Arrowood property is an exciting opportunity for individuals passionate about hospitality and maintaining impeccable standards. This position is vital in upholding the brand's image by conducting thorough inspections of guest rooms, corridors, and public spaces to ensure cleanliness, hygiene, and comfort meet the highest standards.

The Hotel Inspector is expected not only to perform detailed inspections but also to assist in training housekeeping and porter staff, monitor housekeeping supplies and expenses, coordinate with the front office for guest needs, and uphold safety and security protocols. This role is ideal for a candidate who thrives in a dynamic, fast-paced environment and enjoys collaborating with a diverse hospitality team. The position requires flexibility to work varied schedules including nights, weekends, and holidays. Maya Hotels offers a competitive salary with performance-based bonuses and a comprehensive benefits package including medical, dental, and vision insurance, retirement savings plans with employer contributions, paid time off, and employee discounts.

Joining Maya Hotels as a Hotel Inspector means becoming part of a supportive and friendly workplace that values diversity, inclusion, and career development. The position also offers the chance to contribute to sustainability initiatives and uphold the core values that drive the Maya Hotels brand. Whether ensuring lost-and-found items are properly logged or conducting ongoing staff training for improving service quality, the Hotel Inspector plays a crucial role in delivering memorable guest experiences. If you are detail-oriented, passionate about hospitality, and ready to take the next step in your career, this is a remarkable opportunity to grow within the Maya Hotels family and make a positive impact in the Charlotte community.

Job Requirements

  • High school diploma required
  • 2 plus years in housekeeping or hotel inspection experience
  • ability to stand and walk for extended periods during inspections
  • ability to lift and carry up to 30 lbs, including linens and cleaning supplies
  • frequent bending, reaching, and handling cleaning equipment and materials
  • comfortable working in a high-energy, fast-paced environment
  • willingness to work varied schedules including nights, weekends, and holidays

Job Qualifications

  • High school diploma
  • 2 plus years in housekeeping or hotel inspection roles
  • ability to identify cleanliness and maintenance issues with precision
  • ability to train, mentor, and manage housekeeping staff effectively
  • strong ability to coordinate with front office and management to meet guest needs
  • ability to think clearly under pressure and make quick, effective decisions
  • willingness to work varied schedules, including nights, weekends, and holidays

Job Duties

  • Monitor housekeeping expenses by controlling the use of supplies and reducing waste
  • conduct monthly inventory checks of housekeeping supplies and linens
  • assist in managing department costs to ensure financial efficiency
  • train housekeeping and porter staff to uphold cleanliness and service standards
  • assist management in evaluating team performance based on brand and company guidelines
  • assign and oversee housekeeping tasks, ensuring that daily cleaning schedules are followed
  • live and demonstrate the Maya Hotels core values in all interactions
  • conduct ongoing staff training to improve efficiency and service quality
  • inspect guest rooms, corridors, and public spaces daily to ensure they meet company cleanliness standards
  • assist in cleaning areas that do not pass inspection to maintain guest satisfaction
  • ensure that lost-and-found items are properly logged and stored securely
  • manage special guest requests, such as early check-ins or special accommodation
  • coordinate with the front office staff to fulfill guest needs efficiently
  • identify and report maintenance issues in guest rooms and public areas
  • ensure housekeeping carts and storage areas are well-stocked and organized
  • monitor working conditions and report any safety hazards or concerns
  • maintain accurate records of inspections, inventory, and housekeeping performance
  • stay prepared for emergencies, following fire and evacuation procedures as required
  • support sustainability efforts by participating in hotel recycling initiatives

Job Criteria

Experience

Mid Level (3-7 years)


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