Inside Sales Representative

Exeter, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

wellness benefits

401(k) with Company Match

Paid Time Off

Tuition Assistance

Job Description

LKQ Corporation is a leading company specializing in the distribution of automotive aftermarket parts, RV, and marine accessories across North America. Recognized for its commitment to quality and customer service, LKQ Corporation provides a dynamic and supportive work environment where employees are encouraged to grow and develop their careers. The company is driven by core values including commitment, customer service, execution, integrity, leadership, teamwork, and fun, making it an ideal place for motivated professionals seeking long-term career opportunities in the automotive industry.

Keystone Automotive Operations, a division of LKQ Corporation, is currently seeking a motivated Inside Sales Representative to join their Exeter, PA team. This role is suited for individuals passionate about delivering exceptional customer service and knowledgeable in the automotive aftermarket or trailer repair industry. Inside Sales Representatives at Keystone play a crucial role in building and maintaining strong relationships with existing customers, identifying new business opportunities, and providing expert guidance on a wide range of products and services. The position involves proactive outreach to customers through outbound phone calls, managing a CRM database to ensure accurate customer information, and delivering technical support and customer service via the incoming phone queue.

The ideal candidate thrives in a fast-paced environment where teamwork and customer satisfaction are paramount. They are detail-oriented, highly organized, skilled in communication, and eager to continuously improve their product knowledge through company and supplier training. This role also demands the ability to handle pressure effectively, manage time well, and maintain professional interaction with customers at all times. Candidates must be flexible with scheduling and willing to travel up to 10% for customer visits or trade shows. As an Inside Sales Representative, you will be instrumental in contributing to Keystone’s quality improvement initiatives and overall business development efforts.

Keystone Automotive Operations values its employees and offers a comprehensive benefits package, including medical, dental, and vision coverage, wellness benefits, financial security options such as 401(k) with company match, paid time off and holidays, and opportunities for professional development. The company promotes a culture of inclusion and innovation, making it a rewarding workplace for those looking to advance their careers within a collaborative team setting. This is a full-time position located in Exeter, PA, presenting an excellent opportunity for candidates who want to be part of a respected, growing organization committed to their success and growth.

Job Requirements

High school diploma or equivalent
1+ years of related applicable call center experience
Solid Microsoft Office experience
Strong time management and organization skills
Strong written and verbal communication skills
Demonstrates attention to detail and accuracy
Ability to communicate effectively and tactfully with customers
Ability to thrive in a group or team environment
Flexible to work variable schedules if needed
Ability to work under pressure comfortably
Ability to travel up to 10% for customer visits or trade shows
Will show up on time as scheduled

Job Qualifications

High school diploma or equivalent
1+ years of related call center experience
Solid Microsoft Office experience
Strong time management and organization skills
Strong written and verbal communication skills
Attention to detail and accuracy in work assignments
Ability to communicate effectively and tactfully with customers
Ability to thrive in a team environment
Flexible to work variable schedules if needed
Ability to work comfortably under pressure
Ability to travel up to 10% for customer visits or trade shows

Job Duties

Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products and services
Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current
Perform analysis of individual customer base to determine causes for customer growth and/or decline
Continuously augment product and industry knowledge through company and supplier training and self-directed learning
Provide front-line incoming phone queue support including technical support
Proper entry of quotes and orders
Serve as the initial point of contact for all customer service-related issues/concerns
Build long-lasting business relationships with the customer base
Maintain daily phone metric standards established by management
Initiate and support continual quality improvement processes
Provide a positive customer service experience including anticipating and evaluating customer needs
Provide information on warranties, price, quality of parts, delivery times, and payment methods
Accurately complete supporting order documentation
Cultivate new business by prospecting and developing relationships with potential customers
Contact customers with unit prices, shipping date, delays, and additional information
Advise on substitution or modification of parts when requested parts are unavailable
Perform order entry, review orders for correct handling, pricing, quantities, and shipping data
Independently evaluate criteria to propose appropriate pricing
Assume other duties as assigned